fix problems on Hay [iphone]

—— Run into issues on Hay? Get help pending when official support gets back to you!

Hay - Video Call & Live Chat

Info:

company: TURNED E PTE. LTD.

: https://www.hay.fun

: www.hay.fun

Chat with our AI-based Hay Support

🛠️ Common Hay Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No direct calling feature for friends

Fix: Currently, the app does not support direct calling to friends. As a workaround, you can use the app's chat feature to communicate with frien... ⇲

Lack of call history

Fix: To keep track of your calls, consider using a separate note-taking app to log your call details manually. You can create a simple log with t... ⇲

Features issue

Inconsistent feature availability

Fix: Check for app updates regularly, as features may be added or improved in newer versions. Go to the App Store, search for the app, and tap 'U... ⇲

No filters available

Fix: While the app lacks filters, you can manually screen users by checking their profiles and engaging in conversation to determine compatibilit... ⇲

Gender preference inaccuracies

Fix: Double-check your profile settings to ensure your preferences are set correctly. Adjust them if necessary to improve matching accuracy. OR... ⇲

Frequent matching with the same users

Fix: Try adjusting your profile settings or preferences to see if that changes your match results. This may help diversify your matches. OR En... ⇲

No way to determine age of new friends

Fix: When chatting with new users, ask them directly about their age to verify their profile information before engaging further. OR Be cautio... ⇲

Inability to message other users with a paid membership

Fix: Check the app's settings to ensure that messaging features are enabled for your account. Sometimes, features may need to be activated manual... ⇲

Ads issue

No option to earn coins through ads

Fix: While the app does not currently offer this feature, you can suggest to friends to use the app together to maximize your coin usage and shar... ⇲

Payments issue

High cost for coins

Fix: To manage costs, consider setting a budget for how many coins you will purchase each month. Look for any promotional offers or discounts tha... ⇲

Limited matching quality after payment

Fix: If you find the matching quality lacking, try adjusting your profile settings to better reflect your interests and preferences, which may he... ⇲

Payment method limitations

Fix: Check if your payment method is supported by the app. If not, consider using a different payment method that is accepted, such as a differen... ⇲

High subscription costs with limited benefits

Fix: Evaluate the features you use most and consider whether a lower-tier subscription might meet your needs better. OR Look for promotional o... ⇲

Network issue

Calls often disconnect quickly

Fix: Ensure you have a stable internet connection before making calls. Try switching between Wi-Fi and mobile data to see which provides a better... ⇲

Privacy issue

Inappropriate content exposure

Fix: Use the app's reporting feature to report any inappropriate content you encounter. This helps improve the community and may lead to better m... ⇲

Inability to block inappropriate profiles

Fix: Use the reporting feature to flag inappropriate profiles, which can help the app's moderation team take action against them. OR Be cautio... ⇲

Frequent age misrepresentation

Fix: When interacting with new users, ask them directly about their age to verify their profile information before engaging further. OR Be cau... ⇲

Battery issue

High battery consumption

Fix: To reduce battery usage, lower the screen brightness while using the app and close other apps running in the background that may drain batte... ⇲

Security issue

Fake accounts and spam users

Fix: Be vigilant and report any suspicious accounts to the app's support team. This helps improve the overall user experience. OR Engage with... ⇲

Compatibility issue

Limited user base

Fix: Try to engage with users during peak times when more people are online, which may increase your chances of finding matches. OR Consider p... ⇲

Audio issue

Microphone issues based on gender preference

Fix: Test your microphone settings in other apps to ensure it is functioning properly. If issues persist, consider restarting your device to rese... ⇲

Account issue

Difficulties in account deletion

Fix: Navigate to the app settings and look for account management options. Follow the prompts to delete your account if available. OR If you c... ⇲

Support issue

Poor customer support

Fix: Utilize the app's FAQ section or help center for common issues and solutions that may address your concerns without needing direct support.... ⇲

Crashes issue

Hay crashes during account creation

Fix: Ensure your device is running the latest version of iOS and the app is updated. Restart your device and try creating the account again. OR... ⇲

Glitches issue

Pre-recorded clips used to simulate connections

Fix: Engage with users through live video calls to ensure you are interacting with real people rather than pre-recorded clips. OR Be aware of... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.0%

Bad experience

12.3%

Neutral

3.7%

~ from our NLP analysis of 3,052 combined software ratings.

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Private Data Hay collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Diagnostics

Cost of Subscriptions

200 Coins: $1.99 for better live video chat experience
550 Coins: $4.99 Buy 500 Coins, Get 50 Extra
1200 Coins: $10.99 Buy 1000 Coins, Get 200 Extra
Video Chat Plus (30minutes): $1.99 Get Video Chat Plus Now
2500 Coins: $20.99 Buy 2000 Coins, Get 500 Extra
800 Coins: $4.99 HOLLA-LIVE VIDEO CHAT
Video Chat Plus（7days）: $6.99 Get Video Chat Plus Now
Unlimited preference: $2.99 Enjoy unlimited free matching fun!
Week Daily Coins: $11.99 Get More Coins Same Price！
Video Chat Plus（7days）: $6.99 Get Video Chat Plus Now