fix problems on Aella App [iphone]

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—— Run into issues on Aella App? Get help pending when official support gets back to you!

Aella App
Info:
company: Aella Credit
: https://aellaapp.com
: aellaapp.com
Chat with our AI-based Aella App Support
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Account issue

Wallet deactivation

Fix: Check your email for any notifications from Aella regarding the deactivation of your wallet. Sometimes, wallets can be deactivated due to in... ⇲

Account deactivation without notice

Fix: Check your email for any communication from Aella regarding the deactivation. Sometimes accounts are deactivated due to security concerns or... ⇲
 
Support issue

Poor customer support

Fix: Utilize the in-app support feature if available. Many apps have a chat or help section that can provide immediate assistance. If this is not... ⇲

Slow response from customer care

Fix: Document your inquiries and responses to track the timeline of your requests. This can help you follow up more effectively. If you have not... ⇲

No physical office for support

Fix: Utilize the app's online support features, such as chat or email support, to get assistance. Many companies provide comprehensive online sup... ⇲
 
Updates issue

Frequent app updates required

Fix: Enable automatic updates on your iPhone to ensure that the app updates without manual intervention. Go to Settings > App Store > App Updates... ⇲

Unclear upgrade process

Fix: Look for a dedicated section in the app that explains the upgrade process. This may be found in the settings or help section. If not, check... ⇲
 
Payments issue

Funds inaccessible after deposit

Fix: Check the transaction history in the app to confirm that the deposit was successful. If it shows as pending, it may take some time for the f... ⇲
 
Bugs issue

Loan application errors

Fix: Review the loan application form for any missing or incorrect information. Ensure that all required fields are filled out accurately. Someti... ⇲

Inconsistent loan eligibility

Fix: Review the eligibility criteria for loans within the app. Ensure that you meet all the requirements, such as income level, credit score, and... ⇲
 
Security issue

Unauthorized debits from linked accounts

Fix: Immediately unlink the bank account from the Aella App to prevent further unauthorized transactions. Go to the settings or payment section o... ⇲
 
Crashes issue

Aella App crashes during transactions

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. Go to the App Store, search for Aella, and check... ⇲
 
Ads issue

Misleading loan offers

Fix: Carefully read the terms and conditions associated with any loan offer before proceeding. Look for any fine print that may clarify the actua... ⇲
 
Privacy issue

Lack of transparency in account management

Fix: Explore the app's settings and help sections to find any available resources that explain account management features. Familiarize yourself... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
50.8%

Good experience
41.5%

Neutral
7.6%

~ from our NLP analysis of 118 combined software ratings.

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 Private Data Aella App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics