fix problems on Prosper Card [iphone]

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—— Run into issues on Prosper Card? Get help pending when official support gets back to you!

Prosper Card
Info:
company: Prosper Marketplace Inc.
: https://www.prosper.com/plp/about/contact-us
: www.prosper.com
Chat with our AI-based Prosper Card Support
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UI issue

Button to accept settings is not visible

Fix: 1. Adjust screen settings: Check if your screen zoom or display settings are affecting visibility. Go to 'Settings' > 'Display & Brightness'... ⇲

Prosper Card is clunky and poorly designed

Fix: 1. Provide feedback: While you cannot contact developers, you can provide feedback through the app if there is an option available. This may... ⇲

Prosper Card is confusing to navigate

Fix: 1. Explore the app: Spend some time exploring different sections of the app to familiarize yourself with its layout and features. This can h... ⇲
 
Login issue

Requires manual login every time

Fix: 1. Enable 'Remember Me' option: When logging in, ensure that you check the 'Remember Me' or 'Stay Logged In' option if available. This shoul... ⇲
 
Payments issue

Cannot change payment method through app

Fix: 1. Use the website: If the app does not allow you to change your payment method, try logging into your account through a web browser on your... ⇲

High fees and maintenance charges

Fix: 1. Review your account: Check your account settings and transaction history to understand the fees being charged. This can help you identify... ⇲

Declines purchases frequently

Fix: 1. Check your account balance: Ensure that you have sufficient funds or credit available for the purchase. Log into your account to verify y... ⇲
 
Compatibility issue

Prosper Card does not support Face ID consistently

Fix: 1. Check Face ID settings: Go to 'Settings' > 'Face ID & Passcode' and ensure that the Prosper Card app is enabled for Face ID. If it is alr... ⇲
 
Bugs issue

Prosper Card redirects to broken links

Fix: 1. Clear app cache: As mentioned earlier, clearing the app cache can help resolve issues with broken links. Go to 'Settings' > 'General' > '... ⇲

Prosper Card does not show pending refunds

Fix: 1. Check transaction history: Sometimes, pending refunds may not be displayed prominently. Go to your transaction history and look for any r... ⇲
 
Account issue

Cannot access account after paying off

Fix: 1. Log out and log back in: This can refresh your account status. Go to the app settings and select 'Log Out'. Then log back in with your cr... ⇲

Credit limit is reduced without explanation

Fix: 1. Review your account activity: Check your recent transactions and payment history to see if there are any patterns that may have led to th... ⇲

Difficult to confirm identity

Fix: 1. Ensure accurate information: Double-check that the information you are entering for identity confirmation matches exactly with what is on... ⇲

Cannot update personal information easily

Fix: 1. Use the website: If the app does not allow you to update personal information, try logging into your account through a web browser on you... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Use in-app support: If available, use the in-app support feature to submit your queries or issues. This may be more effective than waitin... ⇲
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 what users are saying
Bad experience
61.9%

Good experience
33.3%

Neutral
4.8%

~ from our NLP analysis of 21 combined software ratings.

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 Private Data Prosper Card collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics