fix problems on UFB Direct [iphone]

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—— Run into issues on UFB Direct? Get help pending when official support gets back to you!

UFB Direct®
Info:
company: Axos Bank
: https://www.ufbdirect.com/
: www.ufbdirect.com
Chat with our AI-based UFB Direct Support
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Account issue

Difficulties linking external accounts

Fix: 1. Ensure that you have the correct login credentials for the external accounts you are trying to link. 2. Check if the external account sup... ⇲
 
Payments issue

Long wait times for fund transfers

Fix: 1. Check the transfer method you are using; some methods may take longer than others. 2. Ensure that you are initiating transfers during bus... ⇲

Errors in transaction processing

Fix: 1. Double-check the transaction details for accuracy before submitting. 2. If an error occurs, take a screenshot of the error message for re... ⇲

Limited options for quick money transfers

Fix: 1. Explore the app's settings to see if there are any options to enable faster transfer methods. 2. Check if there are any third-party apps... ⇲

High deposit processing times

Fix: 1. Check the app for any notifications regarding processing times, as they may vary based on the type of deposit. 2. Ensure that you are fol... ⇲
 
Camera issue

Mobile check deposit has image size limit

Fix: 1. Ensure that you are taking clear, well-lit photos of the check. 2. If the image is too large, try cropping the image to focus on the chec... ⇲
 
Syncing issue

Inconsistent account balance updates

Fix: 1. Refresh the app by pulling down on the account screen to update the balance manually. 2. Ensure that you have a stable internet connectio... ⇲

Lack of real-time transaction tracking

Fix: 1. Regularly refresh the app to check for updates on your transactions. 2. Keep a manual record of your transactions until real-time trackin... ⇲
 
Support issue

Poor customer service responsiveness

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Use the in-app messaging feature, if available, to submit you... ⇲

Inadequate troubleshooting support from customer service

Fix: 1. Utilize the app's help section or FAQs for common troubleshooting tips. 2. Document your issue clearly to make it easier to resolve when... ⇲
 
UI issue

UFB Direct design feels outdated

Fix: 1. Familiarize yourself with the app's layout and features to improve your experience. 2. Provide feedback through the app's feedback featur... ⇲

Unclear error messages

Fix: 1. Take note of the specific error message and search for it in the app's help section or online for more context. 2. Try to replicate the a... ⇲

UFB Direct does not support landscape orientation

Fix: 1. Use the app in portrait mode as intended. 2. If you prefer landscape, consider using a tablet or a different device that may support land... ⇲
 
Network issue

Frequent server connection issues

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data. 2. Restart your iPhone to refresh the network settings. OR... ⇲
 
Registration issue

Complicated account setup process

Fix: 1. Follow the setup instructions carefully, ensuring you have all necessary documents ready. 2. Take your time to fill out each section accu... ⇲
 
Settings issue

Inability to edit scheduled transfers

Fix: 1. Navigate to the scheduled transfers section in the app and look for an edit option. If unavailable, try deleting the scheduled transfer a... ⇲
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 what users are saying
Good experience
97.5%

Neutral
1.4%

Bad experience
1.1%

~ from our NLP analysis of 14,871 combined software ratings.

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 Private Data UFB Direct collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Sensitive Info