fix problems on Encantos [iphone]

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—— Run into issues on Encantos? Get help pending when official support gets back to you!

Encantos: Play, Learn & Grow
Info:
company: Encantos Media Studios, Inc.
: https://www.encantosworld.com/faq
: encantosworld.com
Chat with our AI-based Encantos Support
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Audio issue

Volume stops working when fast forwarding

Fix: 1. Check the volume settings on your iPhone. Make sure the mute switch is off and the volume is turned up. 2. Restart the app by closing it... ⇲
 
Customization issue

Content is repetitive for different age groups

Fix: 1. Explore the app's settings to see if there are options to filter content by age group or interests. This may help you find more varied co... ⇲

Limited content for older children

Fix: 1. Regularly check for updates in the app, as new content may be added over time. 2. Explore other educational apps that cater specifically... ⇲
 
Loading issue

Some videos and books fail to load

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Clear the app's cache by going to Setting... ⇲
 
UI issue

Switching to Spanish option is not visually noticeable

Fix: 1. Go to the app's settings and ensure that the language option is set to Spanish. Sometimes, toggling it off and back on can refresh the se... ⇲
 
Support issue

Lack of instructions for pairing books with the app

Fix: 1. Check the app's help or FAQ section for any available instructions on pairing books. 2. Look for tutorial videos on the app's website or... ⇲
 
Privacy issue

Photo upload feature raises privacy concerns

Fix: 1. Review the app's privacy settings to see what data is being collected and how it is used. Adjust settings to limit data sharing if possib... ⇲
 
Settings issue

Need for pre-approval of content is tedious

Fix: 1. Familiarize yourself with the pre-approval process to streamline it. Create a checklist of steps to follow each time you need to approve... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.3%

Bad experience
5.3%

Neutral
5.3%

~ from our NLP analysis of 281 combined software ratings.

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 Private Data Encantos collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription Plan: $6.99 Get one month access - cancel anytime
  2. Yearly Subscription Plan: $57.99 Get one year access to Encantos
  3. 3 Months Free: $57.99 3 free months of playing and learning!
  4. Save 50%: $57.99 1 year for the price of 6 months!
  5. 3 Months Free: $57.99 Get 1 year for the price of 9 months!
  6. 1 Year Free: $57.99 1 free year of playing and learning!