fix problems on Fortera Credit Union [iphone]

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—— Run into issues on Fortera Credit Union? Get help pending when official support gets back to you!

Fortera Credit Union
Info:
company: Fortera Credit Union
: https://www.forteracu.com/
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Permissions issue

Mobile check deposit feature denied

Fix: Verify that you are following the correct procedure for mobile check deposits. Ensure that the check is properly endorsed and that you are t... ⇲
 
Bugs issue

Check deposit not working for two months

Fix: Clear the app cache by going to your iPhone settings, selecting the Fortera app, and choosing 'Clear Cache' if available. This can help reso... ⇲

Inaccurate available balance display

Fix: Refresh the app by pulling down on the screen to update your account information. This can help sync the latest data from the server. OR... ⇲

Mobile deposit not functioning

Fix: Ensure that you are using the latest version of the app. Go to the App Store and check for updates. If an update is available, install it an... ⇲
 
Network issue

Fortera Credit Union frequently down

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the app fun... ⇲
 
Updates issue

No real-time updates for balance

Fix: Log out of the app and log back in to refresh your account information. This can sometimes trigger a sync with the server for real-time upda... ⇲
 
Security issue

Unable to block lost card through app

Fix: Check if there is an option in the app settings under 'Card Management' or 'Security' to block your card. If not, try logging out and back i... ⇲
 
Payments issue

Debit card not accepted at several locations

Fix: Ensure that your card is activated and that you have sufficient funds available. Sometimes, cards may not work if they are not activated or... ⇲
 
Login issue

Login verification issues

Fix: Double-check that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature... ⇲
 
Camera issue

Check deposit camera goes blurry

Fix: Ensure that your camera lens is clean and free of obstructions. Wipe the lens gently with a soft cloth to improve clarity. OR Try adjusti... ⇲
 
Freezing issue

Fortera Credit Union freezes on logo screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Fortera app off the scr... ⇲
 
Syncing issue

Transactions do not show up immediately

Fix: Check your internet connection to ensure it is stable. A poor connection can delay transaction updates in the app. OR Log out and log bac... ⇲

Pending deposits not shown a day early

Fix: Check the deposit schedule and ensure that you are aware of the cut-off times for deposits. Deposits made after a certain time may not show... ⇲
 
Slow issue

Pending transfers take days to process

Fix: Check the transfer details to ensure that you are not exceeding any limits or that the transfer is not scheduled for a future date. OR If... ⇲

Pending money takes hours to clear

Fix: Check the transaction details to see if there are any holds or restrictions on the funds. Some transactions may take longer to clear based o... ⇲
 
UI issue

Lack of ability to see all accounts on one screen

Fix: Check if there is an option in the app settings to enable a consolidated view of all accounts. Some apps have this feature hidden in the set... ⇲
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 what users are saying
Good experience
94.5%

Bad experience
3.2%

Neutral
2.3%

~ from our NLP analysis of 3,724 combined software ratings.

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 Private Data Fortera Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data