fix problems on MyLATITUDE [iphone]

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—— Run into issues on MyLATITUDE? Get help pending when official support gets back to you!

MyLATITUDE
Info:
company: Boston Scientific
: https://www.bostonscientific.com/en-US/customer-service.html
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Loading issue

Loading screen gets stuck

Fix: Try closing the app completely and restarting it. On an iPhone, you can do this by swiping up from the bottom of the screen and swiping the... ⇲

MyLATITUDE fails to load

Fix: Try restarting your iPhone to clear any temporary issues that may be affecting the app's performance. After restarting, try opening the app... ⇲
 
Updates issue

MyLATITUDE does not update until scheduled appointment

Fix: Manually refresh the app by pulling down on the main screen to see if it updates the information. This can sometimes trigger a data refresh... ⇲
 
Bugs issue

No useful information provided

Fix: Review the app's help section or FAQ to see if there are explanations for the information it does provide. Sometimes, the usefulness of the... ⇲

Only shows communicator status

Fix: Explore the app's settings to see if there are options to enable additional data displays or features that may not be activated by default.... ⇲

No data readout available

Fix: Check if there are any permissions that need to be granted for the app to access data from connected devices. Go to your iPhone's settings,... ⇲

Minimal information displayed

Fix: Explore the app's settings to see if there are options to customize the information displayed. Some apps allow users to select which data po... ⇲

No historical record of communications

Fix: Look for a settings option that allows you to enable or view historical records. Some apps require users to turn on this feature manually.... ⇲

MyLATITUDE only provides basic manual information

Fix: Check if there are any advanced settings or features that can be unlocked, either through a subscription or by completing certain tasks with... ⇲

No pacing percentage data

Fix: Explore the app's settings to see if there is an option to enable pacing data. Some apps have features that are not immediately visible. O... ⇲

No real-time data access

Fix: Check the app's settings to see if there is an option to enable real-time data access. This may be a feature that needs to be turned on manu... ⇲

MyLATITUDE is essentially a colorful brochure

Fix: Look for any hidden features or settings that may provide more functionality. Sometimes, apps have layers of features that are not immediate... ⇲

MyLATITUDE lacks functionality

Fix: Review the app's settings to see if there are features that can be enabled or unlocked. Sometimes, functionality is limited until certain co... ⇲
 
Crashes issue

MyLATITUDE crashes or freezes

Fix: Clear the app's cache by deleting and reinstalling it. This can often resolve issues related to crashes and freezes. Make sure to back up an... ⇲
 
UI issue

Day selector is off by one

Fix: Check the app's settings to see if there is a time zone setting that may be affecting the day selector. Adjusting this may correct the issue... ⇲

MyLATITUDE is not user-friendly

Fix: Familiarize yourself with the app by exploring all menus and options. Sometimes, spending time navigating the app can reveal hidden features... ⇲
 
Privacy issue

Requires personal information without clear purpose

Fix: Review the app's privacy policy to understand why certain information is required. This can provide clarity on how your data is used. OR... ⇲
 
Battery issue

No battery life information

Fix: Check if there are any settings within the app that allow you to enable battery monitoring features. Sometimes, these features are not activ... ⇲
 
Network issue

MyLATITUDE does not transmit data

Fix: Check the app's permissions in your iPhone settings to ensure it has access to transmit data. Go to Settings > Privacy and check the relevan... ⇲
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 what users are saying
Bad experience
55.9%

Good experience
37.6%

Neutral
6.5%

~ from our NLP analysis of 93 combined software ratings.

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 Private Data MyLATITUDE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics