fix problems on PSEG Long Island [iphone]

—— Run into issues on PSEG Long Island? Get help pending when official support gets back to you!

PSEG Long Island

Info:

company: Public Service Enterprise Group Incorporated

: https://www.psegliny.com/

Chat with our AI-based PSEG Long Island Support

🛠️ Common PSEG Long Island Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

PSEG Long Island crashes during high usage

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find the PSEG Long Island app and tap on it. Select 'Offloa... ⇲

Fingerprint login fails

Fix: 1. Re-register your fingerprint: Go to Settings > Touch ID & Passcode. Enter your passcode, then toggle off 'iPhone Unlock' and 'iTunes & Ap... ⇲

Features issue

No option to submit meter readings

Fix: 1. Use the website: If the app does not allow you to submit meter readings, you can log in to the PSEG Long Island website using your mobile... ⇲

PSEG Long Island lacks meaningful billing history

Fix: 1. Use the website: If the app does not provide sufficient billing history, log in to the PSEG Long Island website for a more comprehensive... ⇲

Bugs issue

Usage screens display incorrect data

Fix: 1. Refresh the app: Close the app completely by swiping it away in the app switcher, then reopen it to see if the data updates correctly.... ⇲

Outage reporting feature does not work

Fix: 1. Restart the app: Close the app completely and reopen it to see if the outage reporting feature becomes functional. OR 2. Use the websi... ⇲

Errors in outage map display

Fix: 1. Refresh the app: Close the app completely and reopen it to see if the outage map displays correctly. OR 2. Check your internet connect... ⇲

Updates issue

PSEG Long Island does not provide real-time usage updates

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can affect real-time updates. Switch b... ⇲

Login issues after updates

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the app or website. Follow the prompts to... ⇲

PSEG Long Island does not recognize user credentials

Fix: 1. Check for typos: Ensure that you are entering your username and password correctly, paying attention to case sensitivity and any special... ⇲

Support issue

Feedback section is non-functional

Fix: 1. Use alternative feedback methods: If the feedback section is not working, consider sending feedback via email to PSEG Long Island's custo... ⇲

Screen issue

Screen rotation issues after updates

Fix: 1. Check orientation lock: Ensure that your iPhone's orientation lock is not enabled. Swipe down from the top right corner to access the Con... ⇲

Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Make sure that the PSEG Long Island app is updated to the latest version on all devices. Check for iOS up... ⇲

Limited functionality compared to website

Fix: 1. Use the website for full functionality: If the app lacks certain features, consider using the PSEG Long Island website for a more compreh... ⇲

UI issue

Misspelled words in app

Fix: 1. Report the issue: While you cannot contact developers, you can document the misspellings and keep track of them for future reference in c... ⇲

Slow issue

Slow login process

Fix: 1. Clear app data: Go to Settings > General > iPhone Storage, find the PSEG Long Island app, and select 'Offload App'. This can help speed u... ⇲