fix problems on TruVideo [iphone]

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—— Run into issues on TruVideo? Get help pending when official support gets back to you!

TruVideo
Info:
company: TruVideo, Inc.
: https://truvideo.com/contact/
: truvideo.com
Chat with our AI-based TruVideo Support
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Video issue

video lost when phone locks

Fix: 1. Go to Settings > Display & Brightness and set Auto-Lock to 'Never' while recording videos. This will prevent the phone from locking durin... ⇲

videos delete unexpectedly

Fix: 1. Check if the app has a setting for auto-deletion of videos and disable it if available. 2. Regularly back up your videos to iCloud or ano... ⇲
 
Freezing issue

TruVideo freezes during video transitions

Fix: 1. Ensure your iPhone is running the latest iOS version. Go to Settings > General > Software Update to check for updates. 2. Clear the app's... ⇲
 
Audio issue

no music during video recording

Fix: 1. Check if the app has a setting to enable background music during recording. Look in the app's settings or recording options. 2. Ensure th... ⇲

mic cuts out intermittently

Fix: 1. Check if there is any debris or obstruction in the microphone area of your iPhone. Clean it gently with a soft, dry cloth. 2. Restart the... ⇲
 
Customization issue

zoom feature removed

Fix: 1. Check if there is an update for the TruVideo app that may reintroduce the zoom feature. Go to the App Store and check for updates. 2. Use... ⇲

limited text effects

Fix: 1. Explore the app's settings or effects menu to see if there are any additional text effects available. 2. Check for updates to the app tha... ⇲
 
Crashes issue

TruVideo crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Restart your iPhone to clear any... ⇲

TruVideo exits when phone locks

Fix: 1. Go to Settings > Display & Brightness and set Auto-Lock to 'Never' while using the app. 2. Check if the app has a setting to keep running... ⇲
 
Login issue

requires constant login

Fix: 1. Check if there is an option in the app settings to stay logged in or remember your login details. 2. Ensure your iPhone's software is up... ⇲
 
Uploads issue

TruVideo fails to upload videos

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves upload success. 2. Check if th... ⇲
 
Settings issue

TruVideo does not keep phone awake

Fix: 1. Go to Settings > Display & Brightness and set Auto-Lock to 'Never' while using the app. 2. Check if the app has a setting to keep the scr... ⇲
 
Loading issue

TruVideo won't load after update

Fix: 1. Restart your iPhone to refresh the system. 2. Check for any additional updates for the app in the App Store. OR 3. If the app still wo... ⇲
 
UI issue

inconsistent orientation changes

Fix: 1. Ensure that the orientation lock is turned off. Swipe down from the top-right corner to access the Control Center and check the orientati... ⇲
 
Compatibility issue

error screen on specific version

Fix: 1. Restart the app to see if the error persists. 2. Check for updates in the App Store that may fix the error. OR 3. If the error continu... ⇲
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 what users are saying
Bad experience
59.0%

Good experience
37.3%

Neutral
3.6%

~ from our NLP analysis of 83 combined software ratings.

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 Private Data TruVideo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics