fix problems on Purdue Federal Digital Banking [iphone]

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—— Run into issues on Purdue Federal Digital Banking? Get help pending when official support gets back to you!

Purdue Federal Digital Banking
Info:
company: Purdue Federal Credit Union
: https://www.purduefed.com/contact
: www.purduefed.com
Chat with our AI-based Purdue Federal Digital Banking Support
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Camera issue

Camera placement for check deposits is inconvenient

Fix: 1. Use a flat surface: When taking a picture of the check, place it on a flat, well-lit surface to ensure the camera can capture the image c... ⇲

Check image processing is poor

Fix: 1. Take clear pictures: Ensure that the check is well-lit and flat when taking pictures. Avoid shadows and ensure the entire check is in the... ⇲
 
Bugs issue

Bill pay feature is unresponsive

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Purdue Federal Digital Banking app, and select 'Offload App'. This w... ⇲

Mobile deposit feature is unreliable

Fix: 1. Ensure good lighting: When taking pictures of checks, make sure you are in a well-lit area to improve image quality and recognition. 2. F... ⇲

Too many attempts needed for check deposits

Fix: 1. Ensure proper lighting and flat surfaces: Make sure the check is well-lit and flat when taking pictures to improve the chances of success... ⇲

Bill payment process is cumbersome

Fix: 1. Create a checklist: Write down the steps needed to complete a bill payment, which can help streamline the process and ensure you don’t mi... ⇲
 
Slow issue

Loading times are slow

Fix: 1. Check your internet connection: Ensure you are connected to a strong Wi-Fi network or have good cellular service. If the connection is we... ⇲

Transfer times from external accounts are slow

Fix: 1. Check transfer limits: Review the app's transfer policies to ensure you are within any limits that may affect transfer speeds. 2. Use fas... ⇲
 
UI issue

UI is cluttered with ads

Fix: 1. Check for settings: Look in the app settings to see if there is an option to minimize or hide ads. Some apps allow users to customize the... ⇲

Inconsistent navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. Take notes on where key f... ⇲

Difficult to navigate website

Fix: 1. Use the search function: If the website has a search bar, use it to quickly find the information you need instead of navigating through m... ⇲

Keypad orientation issues on iPad

Fix: 1. Rotate your iPad: If the keypad is not displaying correctly, try rotating your iPad to see if it adjusts the orientation of the keypad. 2... ⇲
 
Updates issue

Requires manual mortgage payment updates

Fix: 1. Set reminders: Use your phone's calendar or reminder app to set alerts for when mortgage payments are due, ensuring you don't miss update... ⇲
 
Support issue

Customer service is lacking

Fix: 1. Use in-app support: Check if the app has a help or support section that can provide answers to common questions or issues. 2. Utilize FAQ... ⇲
 
Features issue

Budget feature not available in app

Fix: 1. Use a separate budgeting app: Consider using third-party budgeting apps that can help you track your finances and set budgets effectively... ⇲
 
Customization issue

Print size is too large

Fix: 1. Adjust print settings: When printing from the app or website, check the print settings to see if you can adjust the scale or size of the... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
2.8%

Neutral
2.0%

~ from our NLP analysis of 11,735 combined software ratings.

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 Private Data Purdue Federal Digital Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics