fix problems on Play Chess [iphone]

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Play Chess: FIDE Online Arena
Info:
company: World Chess Events Limited
: https://support.chessarena.com
: chessarena.com
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Gameplay issue

no abort option when no moves played

Fix: 1. Familiarize yourself with the app's interface to see if there is a way to exit the game or return to the main menu without making a move.... ⇲

pieces randomly disappear during play

Fix: 1. Restart the app to see if the issue resolves itself. 2. Ensure your device has enough storage and memory available. OR 3. If the prob... ⇲

poor matchmaking filtering

Fix: 1. Check if there are any settings in the app that allow you to adjust your matchmaking preferences. 2. Try playing at different times to s... ⇲

lack of premove options

Fix: 1. Familiarize yourself with the app's features to see if there are any hidden premove options. 2. Check for updates that may introduce thi... ⇲

low player count in lobby

Fix: 1. Try playing during peak hours when more players are likely to be online. 2. Join community groups or forums to find players to challenge... ⇲
 
Bugs issue

inaccurate time tracking

Fix: 1. Check your device's time settings. Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. 2. Restart the app... ⇲

multiple games starting simultaneously

Fix: 1. Check the app settings to see if there is an option to limit the number of games you can join at once. 2. Close any open games before st... ⇲
 
Slow issue

heavy lag during games

Fix: 1. Ensure you have a stable internet connection. Test your Wi-Fi or cellular data speed using a speed test app. 2. Close any other apps tha... ⇲

poor app response

Fix: 1. Restart the app to refresh its performance. 2. Check for updates to the app that may improve performance. OR 3. Free up storage on yo... ⇲
 
Glitches issue

glitches and bugs

Fix: 1. Keep the app updated to the latest version to benefit from bug fixes. 2. Clear the app's cache by offloading it as mentioned earlier.... ⇲
 
Crashes issue

no option to reconnect after crash

Fix: 1. After a crash, try restarting the app to see if it allows you to reconnect to your game. 2. Check your internet connection to ensure it... ⇲

inability to create an account due to crashes

Fix: 1. Ensure the app is updated to the latest version. 2. Try creating an account using a different device if available. OR 3. Clear the ap... ⇲

login crashes app

Fix: 1. Ensure your login credentials are correct and try resetting your password if necessary. 2. Clear the app's cache and data by offloading... ⇲
 
Battery issue

battery drain is excessive

Fix: 1. Reduce screen brightness and close other apps running in the background to conserve battery. 2. Enable Low Power Mode in Settings > Batt... ⇲
 
Network issue

connection issues causing game defaults

Fix: 1. Ensure you are connected to a strong Wi-Fi network or have a good cellular signal. 2. Restart your router if you are using Wi-Fi. OR... ⇲
 
Account issue

special characters not allowed in password field

Fix: 1. Use a password that only includes letters and numbers, avoiding special characters altogether. 2. Check if there are any guidelines prov... ⇲
 
Security issue

insufficient cheat detection

Fix: 1. Play in rated games where the app may have stricter cheat detection measures. 2. Report any suspicious behavior through the app's feedba... ⇲

no reporting options for cheating

Fix: 1. Look for any in-app options to report players or suspicious behavior. 2. Document any incidents and provide feedback through the app.... ⇲
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 what users are saying
Bad experience
61.5%

Good experience
38.5%

Neutral
0.0%

~ from our NLP analysis of 13 combined software ratings.

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 Private Data Play Chess collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Pro account monthly: $4.99 Pro account monthly
  2. Pro account annual: $44.99 Pro account annual