fix problems on MTB Smart Banking [iphone]

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—— Run into issues on MTB Smart Banking? Get help pending when official support gets back to you!

MTB Smart Banking
Info:
company: Mutual Trust Bank Limited
: https://www.mutualtrustbank.com/mtb-internet-banking/
: www.mutualtrustbank.com
Chat with our AI-based MTB Smart Banking Support
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Slow issue

Slow performance compared to competitors

Fix: 1. Check for app updates in the App Store. Developers often release updates to improve performance. 2. Free up storage space on your iPhone... ⇲
 
Login issue

Biometric login not functioning

Fix: 1. Go to Settings > Touch ID & Passcode (or Face ID & Passcode) and ensure that the biometric option is enabled for the MTB Smart Banking ap... ⇲

No Touch ID login option

Fix: 1. Go to Settings > Touch ID & Passcode and ensure that Touch ID is enabled for the MTB Smart Banking app. 2. If it is enabled, try removin... ⇲
 
Account issue

Account number not displayed during transfers

Fix: 1. Check if there is an option in the app settings to display account numbers during transfers. Go to Settings within the app and look for a... ⇲

Unable to access account after update

Fix: 1. Restart your iPhone and try accessing the app again. 2. If the app still does not open, delete it and reinstall it from the App Store. T... ⇲

No option to recover user ID

Fix: 1. Check the app for a 'Forgot User ID' option, which may be available on the login screen. 2. If not available, try using the email associ... ⇲
 
UI issue

Awkward interface after update

Fix: 1. Familiarize yourself with the new layout by exploring the app's features. Look for a tutorial or help section within the app. 2. Adjust... ⇲

Dark mode issues with account statement visibility

Fix: 1. Switch to light mode temporarily by going to Settings > Display & Brightness and selecting 'Light'. This can help you view your account s... ⇲

Old and unpolished UI

Fix: 1. Familiarize yourself with the current UI layout and features. Sometimes, updates may take time to feel intuitive. 2. Provide feedback th... ⇲

Previous version's dashboard was better

Fix: 1. Familiarize yourself with the new dashboard layout and features. Sometimes, updates may take time to feel intuitive. 2. Provide feedback... ⇲
 
Customization issue

Missing transaction screenshot sharing feature

Fix: 1. Take a screenshot of the transaction by pressing the side button and the volume up button simultaneously. 2. Use the Photos app to share... ⇲

Lack of RTGS feature

Fix: 1. Check if there are alternative methods for transferring funds that may be available in the app. 2. Use other banking apps that support R... ⇲
 
Security issue

Security loopholes present

Fix: 1. Regularly update the app to ensure you have the latest security patches. 2. Use strong, unique passwords for your account and enable two... ⇲
 
Loading issue

Long loading times for card details

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves loading times. 2. Clear the a... ⇲
 
Payments issue

Inability to pay certain bills

Fix: 1. Check if the biller is supported by the app. Look for a list of supported billers in the app or on the website. 2. Ensure that you have... ⇲
 
Compatibility issue

Inconsistent app performance on iPhone

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app's cache by offload... ⇲

No option to add card to Apple Wallet

Fix: 1. Check if the app has an option to add cards to Apple Wallet in the settings or card management section. 2. If not available, consider us... ⇲
 
Crashes issue

MTB Smart Banking crashes when making payments with Bangla QR

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to clear any tempora... ⇲
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 what users are saying
Good experience
59.9%

Bad experience
34.2%

Neutral
5.9%

~ from our NLP analysis of 202 combined software ratings.

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 Private Data MTB Smart Banking collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.