fix problems on Finnair [iphone]

—— Run into issues on Finnair? Get help pending when official support gets back to you!

Finnair

Info:

company: Finnair Plc

: http://www.finnair.com/

: www.finnair.com

Chat with our AI-based Finnair Support

🛠️ Common Finnair Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Finnair logs out users unexpectedly

Fix: Check for app updates in the App Store. Open the App Store, tap on your profile icon at the top right, and scroll down to see if Finnair has... ⇲

Limited customer support options

Fix: Utilize the in-app help section. Open the Finnair app, go to the menu, and look for 'Help' or 'Support'. This may provide FAQs or troublesho... ⇲

Settings issue

Cannot manage flights for others

Fix: Log into the app using the account of the person whose flight you want to manage. This will allow you to access their flight details directl... ⇲

No option to cancel flights in app

Fix: Check if you can cancel your flight through the Finnair website. Log in to your account and navigate to 'Manage Booking' to see if cancellat... ⇲

Inaccurate visa information prompts

Fix: Verify visa requirements through official government websites or the airline's website to ensure you have the correct information. OR If... ⇲

Limited flight management capabilities

Fix: Use the Finnair website for more comprehensive flight management options, as it may provide features not available in the app. OR Check f... ⇲

Does not display actual flight date

Fix: Ensure that your app is updated to the latest version, as this may resolve display issues. OR Check your flight details on the Finnair we... ⇲

No mobile boarding pass provided

Fix: Check if your flight is eligible for a mobile boarding pass by visiting the Finnair website or contacting customer support. OR Print your... ⇲

Cannot request special meals

Fix: Check if you can request special meals through the Finnair website under 'Manage Booking' or during the booking process. OR Contact custo... ⇲

Inability to change flights or refund fees

Fix: Visit the Finnair website to see if you can change your flight or request a refund there, as the app may have limitations. OR Contact cus... ⇲

Compatibility issue

Cannot add Finnair Plus card to Apple Wallet

Fix: Check if the Finnair Plus card is eligible for Apple Wallet. If it is, ensure you are using the latest version of the app and try again. O... ⇲

Loading issue

Unresponsive loading spinner

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Finnair app off the screen, then reopen it. OR Restart yo... ⇲

UI issue

Cumbersome user interface

Fix: Explore the app's menu thoroughly to familiarize yourself with its layout and features, which may improve your navigation experience. OR... ⇲

Small button sizes

Fix: Adjust your iPhone's display settings by going to Settings > Display & Brightness > View (Display Zoom) and selecting 'Larger Text' to make... ⇲

Unclear seat selection process

Fix: Refer to the Finnair website for a clearer explanation of the seat selection process, as it may provide more detailed guidance than the app.... ⇲

Account issue

Inability to change email in app

Fix: Log into the Finnair website and navigate to your account settings to change your email address there, as this may not be possible in the ap... ⇲

Privacy issue

Circular navigation in privacy settings

Fix: Try to navigate to the main settings of your iPhone, then go to Privacy settings directly instead of through the app to avoid circular navig... ⇲

Updates issue

Lack of real-time flight updates

Fix: Enable notifications for the Finnair app in your iPhone settings. Go to Settings > Notifications > Finnair and ensure notifications are allo... ⇲

Permissions issue

Inaccessible features for non-Finnair Plus members

Fix: Explore the app for any features that are available to all users, as some functionalities may still be accessible without a Plus membership.... ⇲

Excessive marketing opt-in requirements

Fix: Review the app's settings to see if you can opt-out of marketing notifications or emails to reduce the frequency of prompts. OR Consider... ⇲

Support issue

Poor chat support experience

Fix: Try using the email support option instead of chat for potentially more detailed assistance. OR Document your chat issues and provide fee... ⇲

Crashes issue

Finnair crashes occasionally

Fix: Ensure your iPhone's operating system is up to date by going to Settings > General > Software Update and installing any available updates.... ⇲

Performance issue

Overall poor app performance

Fix: Clear the app's cache by offloading it as mentioned earlier, which can help improve performance. OR Regularly restart your iPhone to clea... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

82.8%

Bad experience

14.2%

Neutral

3.0%

~ from our NLP analysis of 402 combined software ratings.

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Private Data Finnair collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics