fix problems on Dots. Memories [iphone]

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—— Run into issues on Dots. Memories? Get help pending when official support gets back to you!

Dots. Memories: Photo & Video
Info:
company: onelife
: https://onelife.social/support/
Chat with our AI-based Dots. Memories Support
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Syncing issue

Pictures not deleted from phone gallery

Fix: 1. Open the Dots. Memories app and navigate to the settings or options menu. Look for a feature that allows you to manage photo storage. 2.... ⇲
 
Uploads issue

Photos get stuck at 50% during upload

Fix: 1. Check your internet connection. A weak connection can cause uploads to stall. Switch to a stronger Wi-Fi network if possible. 2. Try upl... ⇲

Most uploaded photos do not show up

Fix: 1. Check if the photos are still in the app by navigating to the specific album or memory. Sometimes they may not appear in the main feed bu... ⇲

Cannot upload photos from camera roll

Fix: 1. Check the app permissions by going to Settings > Privacy > Photos and ensure Dots. Memories has access to your camera roll. 2. If permis... ⇲

No option to erase uploaded photos

Fix: 1. Check the app settings for any options related to managing uploaded content. Look for a delete or remove option. 2. If no option exists,... ⇲
 
Settings issue

Chat function cannot be turned off

Fix: 1. Check the app settings for any options related to notifications or chat features. Look for a toggle to disable chat notifications. 2. If... ⇲

Event albums have time limit

Fix: 1. Check the app settings to see if there is an option to extend the time limit for event albums. 2. If no option exists, consider creating... ⇲
 
Account issue

Old uploads still counted after account deletion

Fix: 1. Before deleting your account, ensure you have removed all uploaded content from the app. This may prevent old uploads from being counted.... ⇲
 
Crashes issue

Lagging and crashing when viewing or uploading memories

Fix: 1. Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unnecess... ⇲
 
UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Take note of where key features are located. 2. Look for a help or... ⇲
 
Network issue

Shared link via email doesn't work

Fix: 1. Double-check the email address you are sending the link to for any typos. 2. Ensure that the recipient checks their spam or junk folder,... ⇲
 
Downloads issue

QR code requires guests to download the app

Fix: 1. Inform guests in advance that they will need to download the app to access the content. Provide them with instructions on how to do so.... ⇲
 
Support issue

Link to reach out to creator is inactive

Fix: 1. Check the app's help or support section for alternative contact methods, such as social media or a website. 2. If you find an alternativ... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.5%

Neutral
4.0%

Bad experience
3.5%

~ from our NLP analysis of 226 combined software ratings.

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 Private Data Dots. Memories collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium album ref.940: $7.99 Premium album for the event
  2. Premium album ref.4700: $39.00 Premium album for the event
  3. Premium album ref.2350: $19.99 Premium album for the event
  4. Premium album ref.8225: $69.00 Premium album for the event
  5. Premium album ref.3700: $35.00 Premium album for the event
  6. Premium album ref.2800: $25.00 Premium album for the event
  7. Premium album ref.560: $4.99 Premium album for the event
  8. Premium album upgrade ref.1000: $9.00 Premium album upgrade
  9. Premium album ref.740: $6.99 Premium album for the event
  10. Premium album ref.4900: $45.00 Premium album for the event