fix problems on OTR Diagnostics [iphone]

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—— Run into issues on OTR Diagnostics? Get help pending when official support gets back to you!

OTR Diagnostics
Info:
company: OTR Performance
: https://otrperformance.com/pages/contact
: otrperformance.com
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Audio issue

Bluetooth connection issues

Fix: Make sure Bluetooth is enabled on your iPhone and that the OTR Diagnostics app has permission to use Bluetooth. Go to Settings > Bluetooth a... ⇲
 
Crashes issue

Live Data gauges close unexpectedly

Fix: Check for any app updates that may address this issue. Go to the App Store and update the app if necessary. OR If the problem persists, t... ⇲
 
Bugs issue

Forced DPF Regen inaccurately reported

Fix: Verify that the DPF Regen settings are correctly configured in the app. Check the user manual or help section within the app for guidance on... ⇲

Generic diagnostic information

Fix: Explore the app's settings to see if there are options to customize the diagnostic information or to select specific vehicle types for more... ⇲

False codes reported

Fix: Cross-reference the codes reported by the app with a reliable OBD-II code reference guide to verify their accuracy. OR If false codes are... ⇲

OTR Diagnostics locked in regen mode

Fix: Try restarting the app and your iPhone to see if this resolves the issue. Sometimes a simple restart can fix temporary glitches. OR If th... ⇲
 
Customization issue

Live Data gauges rearranged without user control

Fix: Look for a settings option within the app that allows you to customize the layout of the gauges. Save your preferred layout after making cha... ⇲
 
Account issue

No free trial for subscription

Fix: Check if there are any promotional offers or limited-time trials available on the app's website or social media channels. OR Consider usi... ⇲

OTR Diagnostics does not remember user email

Fix: Make sure you are using the latest version of the app, as updates may fix this issue. Check for updates in the App Store. OR Try logging... ⇲

Subscription required for full functionality

Fix: Review the app's features to determine which ones are essential for your needs and consider subscribing only if those features are necessary... ⇲
 
Network issue

Application requires data connection

Fix: Ensure you have a stable internet connection. If you're in an area with poor connectivity, try moving to a location with better service. O... ⇲

No cellular service support in app

Fix: Ensure that you have a stable Wi-Fi connection if cellular service is not available. The app may require Wi-Fi for certain features. OR I... ⇲
 
Compatibility issue

Inconsistent performance on different truck models

Fix: Check the app's compatibility list to ensure your truck model is fully supported. Refer to the app's documentation for any specific requirem... ⇲

Limited functionality on older trucks

Fix: Check the app's documentation for a list of supported features for older truck models and adjust your expectations accordingly. OR Consid... ⇲
 
Login issue

Login process is cumbersome

Fix: Ensure that you are entering the correct credentials and that your internet connection is stable during the login process. OR If the logi... ⇲
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 what users are saying
Good experience
74.1%

Bad experience
22.4%

Neutral
3.4%

~ from our NLP analysis of 58 combined software ratings.

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 Private Data OTR Diagnostics collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics