—— Run into issues on Klasha? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Try using multiple channels to reach customer service. If you have been emailing, consider reaching out via social media platforms like Twit... ⇲
Fix: Check if there are any pending transactions that might be holding up your funds. Go to your transaction history and ensure all transactions... ⇲
Fix: Before updating the app, check the update notes to see if there are any known issues or changes that might affect your usage. If you encount... ⇲
Fix: Check your transaction history to see if the funds are listed as pending or if there are any alerts regarding your account. Sometimes, funds... ⇲
Fix: Review the update notes to understand what features may have changed or been removed. Sometimes, features are temporarily disabled for maint... ⇲
Fix: Review the terms and conditions regarding deposits and account restrictions. Sometimes, accounts may be temporarily restricted for security... ⇲
Fix: Check if there are any restrictions on your account that may prevent access to created cards. Ensure your account is fully verified and in g... ⇲
Fix: Ensure that you have a stable internet connection when attempting to create a virtual card. If the connection is weak, the process may fail.... ⇲
Fix: Verify that the payment method you are using is accepted by the merchant. Some merchants may not accept certain types of cards or payment me... ⇲
Fix: Keep track of the refund status in your transaction history. If the refund is delayed, note the expected processing time mentioned in the ap... ⇲
Fix: Ensure that you are using the correct conversion feature within the app. Double-check the currency settings and make sure you are selecting... ⇲
Fix: Clear the app cache by going to your iPhone settings, selecting the Klasha app, and choosing to clear cache if that option is available. Thi... ⇲
Fix: Utilize community forums or user groups to seek help from other users who may have experienced similar issues. They can often provide practi... ⇲
Fix: Force close the app by swiping up from the bottom of the screen and swiping the Klasha app off the screen. Then, reopen the app to see if th... ⇲
Fix: Check the app's official social media pages or website for any announcements regarding service downtime. They may provide updates on when th... ⇲
Fix: Regularly monitor your account for any unauthorized transactions. If you notice anything suspicious, change your password immediately and en... ⇲