fix problems on JHFCU [iphone]

—— Run into issues on JHFCU? Get help pending when official support gets back to you!

JHFCU

Info:

company: Johns Hopkins Federal Credit Union

: https://www.jhfcu.org/contact-us

: www.jhfcu.org

Chat with our AI-based JHFCU Support

🛠️ Common JHFCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Check deposit feature fails to recognize edges

Fix: Ensure that the check is placed on a flat, well-lit surface. Avoid any shadows or reflections that could interfere with the camera's ability... ⇲

JHFCU crashes during check deposit

Fix: First, ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available update... ⇲

Account issue

Inability to view cards online

Fix: Check if you are logged into the correct account associated with your cards. If you are, try clearing the app's cache by going to Settings >... ⇲

No ability to transfer between associated accounts

Fix: Check the app's settings to see if there is an option to link or manage associated accounts. If you cannot find this option, try accessing y... ⇲

Frequent login access expiration

Fix: Ensure that you are using the correct login credentials and that your internet connection is stable. If you are logged out frequently, consi... ⇲

Security issue

Touch ID functionality not working

Fix: Go to Settings > Touch ID & Passcode and ensure that the app is enabled for Touch ID. If it is already enabled, try disabling it and then re... ⇲

Compatibility issue

Incompatibility with iPad landscape view

Fix: If the app does not support landscape mode, try using it in portrait mode instead. This may not be ideal, but it can be a temporary workarou... ⇲

Updates issue

Lack of real-time updates for pending checks

Fix: Ensure that you have a stable internet connection, as this can affect the app's ability to provide real-time updates. Try refreshing the app... ⇲

Maintenance performed during peak hours

Fix: Check the app's notifications or website for scheduled maintenance times and plan your banking activities around those times to avoid disrup... ⇲

Freezing issue

JHFCU freezes and crashes frequently

Fix: Make sure your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. Restart... ⇲

Support issue

Poor customer service response time

Fix: If you need immediate assistance, try using the app's FAQ or help section for common issues. This can often provide quicker solutions than w... ⇲

Features issue

Limited functionality compared to other banking apps

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features may be hidden in menus or settings. OR... ⇲

No option to make appointments in the app

Fix: Check the app's settings or help section to see if there is a feature for scheduling appointments that may not be immediately visible. OR... ⇲

Network issue

Zelle feature is unreliable

Fix: Ensure that your app is updated to the latest version, as updates may fix bugs related to Zelle transactions. Also, check your internet conn... ⇲

UI issue