fix problems on BGEnergy [iphone]

—— Run into issues on BGEnergy? Get help pending when official support gets back to you!

BGEnergy

Info:

company: Blue Grass Energy Cooperative

: http://www.bgenergy.com/mobile/home.aspx

Chat with our AI-based BGEnergy Support

🛠️ Common BGEnergy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BGEnergy takes a long time to load

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find BGEnergy in the list and tap on it. If there's an opti... ⇲

Facial recognition does not work

Fix: 1. Ensure that Face ID is enabled for the app: Go to Settings > Face ID & Passcode. Make sure BGEnergy is listed and enabled under 'Use Face... ⇲

Notifications issue

No notifications for bills/statements

Fix: 1. Check notification settings: Go to Settings > Notifications > BGEnergy. Ensure that 'Allow Notifications' is turned on and that the alert... ⇲

Payments issue

Cannot select payment date

Fix: 1. Check for app updates: Go to the App Store, tap on your profile icon, and scroll to see if BGEnergy has an update available. If so, updat... ⇲

Cannot update or delete expired card

Fix: 1. Check for app updates: Go to the App Store and see if there's an update for BGEnergy. Updating may resolve issues with managing payment m... ⇲

Crashes issue

BGEnergy crashes after update

Fix: 1. Restart your iPhone: This can help clear any temporary issues caused by the update. Hold the power button, slide to power off, and then t... ⇲

Freezing issue

Freezes when changing payment amount

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find BGEnergy, and offload the app. Reinstall it to clear any cache that may... ⇲

Updates issue

BGEnergy is unusable after update

Fix: 1. Restart your iPhone: This can help resolve any issues caused by the update. Power off your device and turn it back on. OR 2. Reinstall... ⇲

No available updates despite prompts

Fix: 1. Check App Store manually: Open the App Store, tap on your profile icon, and scroll down to see if BGEnergy is listed under available upda... ⇲

Compatibility issue

Does not support latest iPhone models

Fix: 1. Check for app updates: Go to the App Store and see if there’s an update available for BGEnergy that may include support for newer models.... ⇲

Incompatible with iOS 10

Fix: 1. Update your iOS: If possible, update your iPhone to a newer iOS version that is compatible with BGEnergy. Go to Settings > General > Soft... ⇲

Network issue