fix problems on The Fresh Grocer [iphone]

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—— Run into issues on The Fresh Grocer? Get help pending when official support gets back to you!

The Fresh Grocer: Shop & Save
Info:
company: Wakefern Food Corp
: https://www.thefreshgrocer.com/contact
Chat with our AI-based The Fresh Grocer Support
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Bugs issue

The Fresh Grocer has been inoperable for over a month

Fix: Check for any available updates in the App Store. If an update is available, install it to see if it resolves the issue. OR Try deleting... ⇲

Price check feature does not work

Fix: Ensure that you have a stable internet connection. If the feature is still not working, try restarting the app or your device. OR If the... ⇲

The Fresh Grocer is temperamental and unreliable

Fix: Regularly clear the app's cache and data in your device settings to improve performance and reliability. OR Consider using the app during... ⇲
 
Login issue

Frequent login required

Fix: Ensure that you are selecting the 'Remember Me' option when logging in, if available. This can help maintain your session longer. OR Chec... ⇲

Repeated login required for coupon access

Fix: Ensure that your app is updated to the latest version, as updates may fix session management issues. OR Check your device settings to ens... ⇲
 
Settings issue

The Fresh Grocer times out too quickly

Fix: Adjust your device's sleep settings to prevent it from going to sleep while using the app. Go to Settings > Display & Brightness > Auto-Lock... ⇲
 
UI issue

Inability to secure pickup times

Fix: Try refreshing the app or logging out and back in to see if new pickup times become available. Sometimes, times can be released at different... ⇲

Digital coupons are time-consuming

Fix: Create a dedicated folder in your app or phone for digital coupons to keep them organized and easily accessible when shopping. OR Set rem... ⇲

No way to add Price Plus card to wallet

Fix: Check if the app has a feature to link your Price Plus card to Apple Wallet. If not, consider manually adding the card to your wallet by tak... ⇲

Poorly designed user interface

Fix: Familiarize yourself with the layout of the app. Spend some time exploring different sections to understand where features are located. OR... ⇲

Coupons not visible or accessible

Fix: Ensure you are logged into the correct account that has the coupons. Check the 'Coupons' section for any filters that may be hiding them.... ⇲

Delivery times are inconsistent

Fix: Check the app frequently for updates on delivery times, as they may change based on demand and availability. OR Consider scheduling deliv... ⇲
 
Account issue

Cannot see past orders

Fix: Navigate to the 'Order History' or 'My Orders' section in the app. If it’s not visible, try logging out and back in to refresh your account... ⇲
 
Search issue

Search function is ineffective

Fix: Try using specific keywords or phrases when searching for items. Avoid using general terms to improve search results. OR If the search fu... ⇲
 
Registration issue

Error messages when trying to register

Fix: Double-check the information you are entering during registration for accuracy, including email format and password requirements. OR Try... ⇲
 
Updates issue

The Fresh Grocer not up to date

Fix: Regularly check the App Store for updates. Enable automatic updates in your device settings to ensure you always have the latest version.... ⇲
 
Loading issue

404 error when loading coupons

Fix: Refresh the app or try logging out and back in to see if the error resolves itself. OR If the error persists, check your internet connect... ⇲
 
Ads issue

Weekly ad inaccuracies

Fix: Cross-reference the weekly ad with the store's website or physical ads to verify the accuracy of the information. OR If you notice inaccu... ⇲
 
Network issue

Connection issues during checkout

Fix: Ensure you have a stable internet connection. If possible, switch to a different Wi-Fi network or use mobile data to see if the issue persis... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.7%

Bad experience
5.5%

Neutral
2.8%

~ from our NLP analysis of 3,068 combined software ratings.

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 Private Data The Fresh Grocer collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics