fix problems on Disney D23 [iphone]

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—— Run into issues on Disney D23? Get help pending when official support gets back to you!

Disney D23
Info:
company: Disney
: https://d23.com/contact-us/
: d23.com
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UI issue

interface slides unexpectedly

Fix: Check for any updates to the app in the App Store. Developers often release updates to fix bugs and improve user experience, which may resol... ⇲

Disney D23 delivers website info only

Fix: Check if there are any settings within the app that allow you to toggle between app content and website content. Sometimes, apps have option... ⇲

unpolished appearance

Fix: Check for updates to the app in the App Store. Developers often release updates to improve the design and user interface, which may address... ⇲

menu of links only

Fix: Explore the app settings to see if there are options to customize the main menu or add more features. Some apps allow users to personalize t... ⇲

mostly links to website

Fix: If the app is primarily linking to the website, consider using the app in offline mode (if available) to see if it can cache more app-specif... ⇲
 
Crashes issue

frequent force closes

Fix: Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. An outdated OS... ⇲
 
Glitches issue

glitchy performance

Fix: Close all other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom on new... ⇲
 
Notifications issue

double push notifications

Fix: Check the notification settings for the app in your iPhone settings. Go to Settings > Notifications > Disney D23 and ensure that the setting... ⇲
 
Freezing issue

Disney D23 freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Audio issue

interrupts audio playback

Fix: Check if the app has permission to play audio in the background. Go to Settings > Disney D23 and ensure that background app refresh is enabl... ⇲
 
Screen issue

main screen goes black

Fix: Try restarting the app. If the main screen goes black, force close the app and reopen it to see if it resolves the issue. OR If the probl... ⇲

black screen on launch

Fix: Try force closing the app and reopening it. If the app continues to show a black screen, restart your iPhone to clear any temporary issues.... ⇲
 
Loading issue

membership card fails to load

Fix: Ensure that you have a stable internet connection. A weak connection can prevent the membership card from loading properly. Try switching be... ⇲
 
Updates issue

outdated content

Fix: Check for updates to the app in the App Store. Developers often release updates to refresh content and fix outdated information. OR If th... ⇲
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 what users are saying
Good experience
68.6%

Bad experience
23.5%

Neutral
7.8%

~ from our NLP analysis of 51 combined software ratings.

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 Private Data Disney D23 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics