fix problems on STRATIS 2.0 [iphone]

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—— Run into issues on STRATIS 2.0? Get help pending when official support gets back to you!

STRATIS 2.0
Info:
company: StratIS EMS, LLC
: https://help.stratisiot.com
: stratisiot.com
Chat with our AI-based STRATIS 2.0 Support
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Network issue

Inconsistent Bluetooth connectivity

Fix: Forget the Bluetooth device and reconnect. Go to Settings > Bluetooth, find the lock in the list, tap the 'i' icon, and select 'Forget This... ⇲

STRATIS 2.0 does not work offline

Fix: Ensure that you have a stable internet connection when using the app. If you need offline access, consider using a lock that supports offlin... ⇲

Unresponsive devices

Fix: Check the power source of the device. Ensure that it is plugged in or has fresh batteries, as power issues can cause unresponsiveness. OR... ⇲

Frequent connection errors

Fix: Ensure that your phone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR Reset y... ⇲

STRATIS 2.0 requires constant internet connection

Fix: Use the app in areas with a strong Wi-Fi or cellular signal to minimize connectivity issues. If possible, avoid using the app in low-signal... ⇲
 
Bugs issue

STRATIS 2.0 fails to unlock doors

Fix: Check the battery level of the lock. If the lock is low on battery, it may not respond. Replace the batteries if necessary. OR Ensure tha... ⇲
 
Loading issue

Long load times

Fix: Close other apps running in the background. Double-click the home button or swipe up from the bottom of the screen (for iPhones without a ho... ⇲
 
Crashes issue

STRATIS 2.0 crashes or freezes

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to see the app switcher, then s... ⇲
 
Compatibility issue

Limited integration with smart home ecosystems

Fix: Check for any available integrations within the app settings. Go to the app's settings and look for options related to smart home integratio... ⇲

No NFC wallet card support

Fix: Use the app's QR code feature if available. Some apps allow you to generate a QR code for access instead of NFC. Check the app for this opti... ⇲
 
Widgets issue

Widgets do not function properly

Fix: Remove and re-add the widget. Long press on the home screen, tap the '+' icon, find STRATIS 2.0, and add it again to see if it resolves the... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the app's FAQ or help section. Many common issues are addressed there, which can save you time waiting for a response. OR Check o... ⇲
 
Battery issue

High battery consumption

Fix: Limit background app refresh. Go to Settings > General > Background App Refresh and turn it off for STRATIS 2.0 to save battery life. OR... ⇲
 
Permissions issue

Inability to share access with non-residents

Fix: Check the app for a guest access feature. Some apps allow temporary access for guests; look for this option in the settings. OR Consider... ⇲
 
Account issue

Difficulties with account management

Fix: Use the app's help section for guidance on account management features. This can provide step-by-step instructions for common tasks. OR C... ⇲
 
Security issue

Inadequate emergency access

Fix: Set up a trusted contact in the app if available. This can provide emergency access to someone you trust. OR Create a physical backup key... ⇲
 
UI issue

Clunky user interface

Fix: Familiarize yourself with the app's layout. Spend some time exploring the app to understand its features and navigation better. OR Look f... ⇲
 
Slow issue

Slow response times for thermostat adjustments

Fix: Check your internet connection. A slow connection can delay commands sent to the thermostat. Try switching networks if possible. OR Resta... ⇲
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 what users are saying
Good experience
80.9%

Bad experience
14.7%

Neutral
4.4%

~ from our NLP analysis of 5,305 combined software ratings.

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 Private Data STRATIS 2.0 collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location