fix problems on BrilliantPad SMART [iphone]

—— Run into issues on BrilliantPad SMART? Get help pending when official support gets back to you!

BrilliantPad SMART

Info:

company: Brilliant Pet 2 LLC

: https://www.brilliantpad.com/a/help

: www.brilliantpad.com

Chat with our AI-based BrilliantPad SMART Support

🛠️ Common BrilliantPad SMART Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BrilliantPad SMART is buggy

Fix: Ensure that you are using the latest version of the BrilliantPad SMART app. Go to the App Store, search for the app, and check if there is a... ⇲

BrilliantPad SMART operates slowly

Fix: Close any other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on newer... ⇲

requires frequent logins

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option during login. If available, enable this feature to reduce the frequency of l... ⇲

Compatibility issue

cannot connect to device

Fix: Make sure that your BrilliantPad device is powered on and within range of your iPhone. Check the device's manual for any specific connection... ⇲

Crashes issue

BrilliantPad SMART crashes during pairing

Fix: Ensure that both your iPhone and the BrilliantPad device are updated to the latest firmware and software versions. Check for updates in the... ⇲

Slow issue

slow to connect to device

Fix: Check your Wi-Fi signal strength. If the signal is weak, try moving closer to the router or repositioning the router for better coverage.... ⇲

Updates issue

limited functionality after update

Fix: Review the update notes in the App Store to understand what changes were made. Sometimes, features may have been moved or renamed, so famili... ⇲

Network issue

inconsistent connectivity

Fix: Ensure that your iPhone is not in Low Power Mode, as this can affect connectivity. Go to Settings > Battery and toggle off Low Power Mode if... ⇲

Bugs issue

requires app to be restarted

Fix: If the app frequently requires a restart, try clearing the app's cache. This can be done by uninstalling and reinstalling the app, as mentio... ⇲

does not differentiate between pee and poop

Fix: Check the app settings to see if there are any options for customizing notifications or alerts based on the type of waste. Some apps allow f... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

60.7%

Good experience

32.1%

Neutral

7.1%

~ from our NLP analysis of 28 combined software ratings.

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Private Data BrilliantPad SMART collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers