fix problems on TruStone [iphone]

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TruStone Mobile
Info:
company: TruStone Financial Credit Union
: https://trustonefinancial.org/
: trustonefinancial.org
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Bugs issue

Mobile deposit frequently fails

Fix: Ensure that you are following the app's guidelines for mobile deposits. Make sure the check is properly endorsed, and that you are taking cl... ⇲
 
Payments issue

Inconsistent availability of funds

Fix: Check the app for any notifications or alerts regarding your account status. Sometimes, funds may be held for verification, and the app shou... ⇲

Check deposit requires specific wording

Fix: Make sure to follow the app's instructions for endorsing checks. Typically, you should write 'For Mobile Deposit Only' along with your signa... ⇲
 
Account issue

Difficulties with account selection during deposits

Fix: Before starting a deposit, ensure that you have selected the correct account from the dropdown menu. If the list is long, try scrolling slow... ⇲

Inability to view joint credit card accounts

Fix: Check if your joint credit card accounts are linked to your profile in the app. If not, you may need to add them through the account setting... ⇲

Difficulty navigating accounts

Fix: Take some time to explore the app's layout and familiarize yourself with where different features are located. This can help improve your na... ⇲
 
Compatibility issue

Lack of Face ID support

Fix: Check if there are any updates available for the TruStone Mobile app in the App Store, as Face ID support may be added in future updates.... ⇲

TruStone does not support multi-tasking on iPad

Fix: Try using the app in split-screen mode if your iPad supports it. Swipe from the right edge of the screen to open the app dock and drag the T... ⇲

Limited functionality for Zelle integration

Fix: Check if there are any updates available for the TruStone Mobile app that may enhance Zelle functionality. Updates often include new feature... ⇲
 
UI issue

Sign out option is not prominent

Fix: Look for the sign-out option in the app's settings or profile section. It may be located under 'Account Settings' or 'Security.' Familiarizi... ⇲

Transaction descriptions are unclear

Fix: Keep a personal record of your transactions, noting the date, amount, and purpose. This can help you track your spending better and clarify... ⇲

Mobile deposit obscures entered information

Fix: Ensure that you are using the latest version of the app, as updates may fix display issues. Check the App Store for any available updates.... ⇲
 
Support issue

Customer service is unhelpful

Fix: Document your issues clearly before contacting customer service. Having specific details can help them assist you better. Try reaching out d... ⇲
 
Network issue

Inadequate infrastructure for timely service

Fix: Be patient during peak times and try accessing the app during off-peak hours when the service may be more responsive. OR Keep your app up... ⇲
 
Customization issue

Inability to nickname accounts

Fix: Check the app settings to see if there is an option to customize account names. If not, consider keeping a separate list of account nickname... ⇲
 
Login issue

Frequent need to reset passwords

Fix: Ensure that you are using a strong password that meets the app's requirements. Consider using a password manager to help you remember your p... ⇲

TruStone does not remember usernames

Fix: Make sure to enable the 'Remember Me' option when logging in, if available. This can help the app retain your username for future logins.... ⇲
 
Updates issue

Delayed updates after iOS changes

Fix: Keep your app updated to the latest version, as developers often release updates to address compatibility issues with new iOS versions. OR... ⇲
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 what users are saying
Good experience
94.5%

Bad experience
3.1%

Neutral
2.4%

~ from our NLP analysis of 13,849 combined software ratings.

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 Private Data TruStone collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location