fix problems on TCGplayer [iphone]

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—— Run into issues on TCGplayer? Get help pending when official support gets back to you!

TCGplayer
Info:
company: TCGplayer, Inc.
: https://help.tcgplayer.com/hc/en-us/sections/115002627247
: www.tcgplayer.com
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Settings issue

Settings sliders are blank and unreadable

Fix: Try restarting the app to see if the issue resolves itself. If not, check for any available updates for the app in the App Store and install... ⇲
 
Keyboard issue

Keyboard shuts down unexpectedly during searches

Fix: Check your device settings to ensure that the keyboard is set to the default keyboard. Go to Settings > General > Keyboard and reset any cus... ⇲
 
Slow issue

Slow loading times compared to the website

Fix: Clear the app cache by going to the app settings and selecting the option to clear cache or data. This can help improve loading times. OR... ⇲
 
UI issue

Desktop layout not optimized for mobile

Fix: Use the mobile version of the website instead of the app if you find it more user-friendly. Access it through your mobile browser for a bett... ⇲

Seller portal navigation is cumbersome

Fix: Familiarize yourself with the layout of the seller portal by exploring each section and taking notes on where key features are located. OR... ⇲

Difficulty selecting card editions due to UI issues

Fix: Zoom in on the screen to make it easier to select the correct card edition. You can do this by using the pinch gesture on your device. OR... ⇲

Difficulty finding sets due to UI changes

Fix: Familiarize yourself with the new UI layout by exploring each section and taking notes on where sets are located. OR Use the search funct... ⇲
 
Customization issue

Lack of deck management features

Fix: Utilize external deck management tools or apps that can integrate with TCGplayer to manage your decks more effectively. OR Create a manua... ⇲
 
Syncing issue

Inability to merge collections

Fix: Manually combine your collections by exporting them to a spreadsheet, merging the data, and then re-uploading the combined collection. OR... ⇲

Cart not saved between app and website

Fix: Always check your cart on the website before making a purchase to ensure that items are saved. Consider using the website for larger purchas... ⇲
 
Login issue

Frequent logouts requiring repeated logins

Fix: Check your app settings to ensure that you have the 'stay logged in' option enabled, if available. OR If the app continues to log you out... ⇲
 
Compatibility issue

TCGplayer functions more like a website than a native app

Fix: Try using the app in landscape mode to see if it improves usability and feels more like a native app experience. OR If the app is not mee... ⇲

Inability to scan Japanese Pokémon cards

Fix: Manually search for Japanese Pokémon cards in the app's database if scanning fails. Use the search function to find the card by name. OR... ⇲
 
Bugs issue

Inconsistent scanning results for various card types

Fix: Test scanning in different lighting conditions and backgrounds to see if it improves accuracy for specific card types. OR For cards that... ⇲

Filter functionality is inconsistent

Fix: Test each filter individually to see which ones work best and avoid using multiple filters at once until the issue is resolved. OR If fil... ⇲

Foil cards cannot be scanned

Fix: Manually search for foil cards in the app's database if scanning fails. Use the search function to find the card by name. OR Consider usi... ⇲
 
Downloads issue

No option to export collections as CSV

Fix: Manually create a CSV file by copying your collection data into a spreadsheet application like Excel or Google Sheets. OR Check if there... ⇲
 
Search issue

Search results not retained during navigation

Fix: Use the back button to return to your search results instead of navigating away from the search page to retain your results. OR Take scre... ⇲

Search bar drops input while typing

Fix: Try tapping outside the search bar and then tapping back into it to reset the input field if it drops your input. OR If the issue persist... ⇲
 
Crashes issue

TCGplayer crashes when cataloging large collections

Fix: Break down your collection into smaller batches and catalog them one at a time to avoid crashes. OR Ensure that your device has enough st... ⇲
 
Network issue

Frequent connection drops

Fix: Check your internet connection and switch between Wi-Fi and mobile data to see if the issue persists. Restart your router if using Wi-Fi.... ⇲
 
Support issue

Poor customer service response times

Fix: Utilize the app's FAQ section for common issues to find solutions without needing to contact customer service. OR Keep a record of your i... ⇲
 
Freezing issue

TCGplayer freezes when changing filters

Fix: Close the app completely and restart it to clear any temporary freezes. Make sure to save any work before doing this. OR Try changing fil... ⇲
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 what users are saying
Bad experience
52.5%

Good experience
33.9%

Neutral
13.7%

~ from our NLP analysis of 1,710 combined software ratings.

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 Private Data TCGplayer collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics