fix problems on Care.com [iphone]

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—— Run into issues on Care.com? Get help pending when official support gets back to you!

Care.com: Hire Caregivers
Info:
company: Care.com, Inc.
: http://www.care.com/help-faqs-p1009.html
Chat with our AI-based Care.com Support
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Messages issue

Messaging system is poor

Fix: To enhance your messaging experience, try using a different messaging app for important communications. You can copy and paste messages from... ⇲

Inability to delete or archive chats

Fix: As a workaround, you can manually manage your chats by copying important information and saving it elsewhere, then clearing the chat screen... ⇲

Lack of spell check in messages

Fix: Use the built-in spell check feature on your iPhone. Go to Settings > General > Keyboard and enable 'Auto-Correction' and 'Check Spelling' t... ⇲

Excessive spam from unqualified applicants

Fix: Refine your job postings to include specific qualifications and requirements. This can help filter out unqualified applicants and reduce spa... ⇲
 
Settings issue

Background check process is cumbersome

Fix: To streamline the background check process, gather all necessary documents and information beforehand. Create a checklist of what is require... ⇲
 
Notifications issue

No notifications for new messages

Fix: Check your notification settings for the Care.com app. Go to your iPhone settings, select Notifications, find Care.com, and ensure that noti... ⇲

Delayed message notifications

Fix: Check your device's background app refresh settings. Go to Settings > General > Background App Refresh and ensure it is enabled for Care.com... ⇲
 
Payments issue

High subscription costs with hidden fees

Fix: Review your subscription plan details in the app or on the website. Make sure to read the fine print regarding fees and charges to understan... ⇲

No refunds for accidental subscriptions

Fix: To avoid accidental subscriptions in the future, set up a password or biometric lock on your App Store purchases. This adds an extra layer o... ⇲
 
Support issue

Customer support is unresponsive

Fix: Try using alternative methods to reach customer support, such as social media channels or community forums where other users may have shared... ⇲

Inability to contact support when locked out

Fix: If you are locked out, try using the 'Forgot Password' feature to regain access to your account. Follow the prompts to reset your password a... ⇲
 
Compatibility issue

Inconsistent functionality across devices

Fix: Ensure that you are using the latest version of the app on all devices. Check for updates in the App Store and install them to minimize func... ⇲
 
Account issue

Difficulties in changing account information

Fix: To change your account information, navigate to the account settings within the app. Ensure you are following the correct steps and have all... ⇲
 
Customization issue

Limited ability to leave reviews

Fix: If you find it difficult to leave reviews, consider writing your feedback in a separate document first. This way, you can refine your though... ⇲

Confusing job posting process

Fix: To simplify the job posting process, create a template for your job descriptions. This can help you streamline the information you need to i... ⇲

Inability to manage applicant pool effectively

Fix: Use a spreadsheet to track applicants, including their details and status. This can help you manage your applicant pool outside of the app u... ⇲

No dark mode option

Fix: If you prefer dark mode, consider using your device's accessibility settings. Go to Settings > Display & Brightness and enable 'Dark' mode f... ⇲

Unclear hiring process

Fix: To clarify the hiring process, create a checklist of the steps you need to take from posting a job to hiring a caregiver. This can help you... ⇲
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 what users are saying
Good experience
80.1%

Bad experience
14.9%

Neutral
5.0%

~ from our NLP analysis of 29,064 combined software ratings.

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 Private Data Care.com collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Family Membership: $39.99 Access to premium features of Care.com
  2. Caregiver Membership: $24.99 Access to premium features for provider in Care.com app
  3. Family Membership: $54.99 Access to premium features of Care.com, including unlimited messages, booking caregivers, reviews and references, and access to background checks.
  4. Family Membership: $79.99 Access to premium features of Care.com
  5. Background Check Membership: $24.99 You can get comprehensive checks (normally $79 each) at an exclusive, one-time rate.
  6. Family Membership: $159.99 Access to premium features of Care.com.
  7. Family Membership: $109.99 Access to premium features of Care.com, including unlimited messages, booking caregivers, reviews and references, and access to background checks.
  8. Caregiver Membership: $69.99 Access to premium features for provider in Care.com app
  9. Family Membership: $209.99 Access to premium features of Care.com, including unlimited messages, booking caregivers, reviews and references, and access to background checks.
  10. Caregiver Membership: $54.99 Access to premium features for provider in Care.com app