fix problems on Austin 311 [iphone]

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—— Run into issues on Austin 311? Get help pending when official support gets back to you!

Austin 311
Info:
company: City of Austin
: http://www.austintexas.gov/department/311
Chat with our AI-based Austin 311 Support
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Crashes issue

Austin 311 crashes on startup

Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button on older iPhones) to... ⇲
 
Bugs issue

New Request option doesn't work

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Austin 311, and check for updates. If an update is av... ⇲

Cannot report common issues

Fix: Check if there are any updates to the app that may have added new reporting categories. Go to the App Store and see if an update is availabl... ⇲

Frequent app malfunctions

Fix: Regularly update the app to ensure you have the latest bug fixes and improvements. Check the App Store for updates frequently. OR Clear t... ⇲
 
Location issue

Inaccurate location tracking

Fix: Check your device's location settings. Go to Settings > Privacy > Location Services, and ensure that Location Services are enabled for the A... ⇲
 
Support issue

No resolution for reported issues

Fix: Keep a record of your reports and follow up with the city services directly. Use the contact information provided in the app or on the websi... ⇲

Reports closed without action

Fix: Document your reports and any responses received. If you notice a pattern of reports being closed without action, compile this information a... ⇲

Unresponsive customer support

Fix: Utilize alternative contact methods such as social media or community forums to seek assistance. Sometimes, public inquiries can prompt quic... ⇲
 
Registration issue

Austin 311 fails to register user

Fix: Ensure that you are entering the correct information during the registration process. Double-check your email address and password for any t... ⇲
 
Slow issue

Slow response from city services

Fix: Be proactive by following up on your reports. Use the contact information provided in the app to check on the status of your requests. OR... ⇲
 
Updates issue

Unclear status updates

Fix: Request clarification on the status of your reports directly through the app or via email. Providing specific details can help city services... ⇲

Lack of features compared to previous version

Fix: Explore the app thoroughly to ensure you are not missing any new features. Sometimes, features are relocated or renamed in updates. OR Ch... ⇲
 
Privacy issue

Privacy concerns regarding data tracking

Fix: Review the app's privacy policy to understand what data is being collected and how it is used. This can help you make informed decisions abo... ⇲
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 what users are saying
Bad experience
58.5%

Good experience
29.3%

Neutral
12.2%

~ from our NLP analysis of 41 combined software ratings.

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 Private Data Austin 311 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Diagnostics