fix problems on Rentcars [iphone]

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—— Run into issues on Rentcars? Get help pending when official support gets back to you!

Rentcars: Car rental
Info:
company: Rentcars Ltda
: https://www.rentcars.com/en/info/contact
: www.rentcars.com
Chat with our AI-based Rentcars Support
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Support issue

Inconsistent insurance policies

Fix: Before booking, carefully read the insurance policy details provided in the app. Take screenshots of the policy for your records in case of... ⇲

Cancellation issues

Fix: Always review the cancellation policy before finalizing your booking. If you need to cancel, do so as soon as possible to avoid penalties, a... ⇲

Lack of available vehicles

Fix: If you find a lack of available vehicles, try adjusting your search criteria, such as changing the pickup location or dates to see if more o... ⇲

Language barriers in communication

Fix: If you face language barriers, use translation apps to help communicate your issues more clearly. Write down your questions in your preferre... ⇲

Limited options for additional services

Fix: Explore the app thoroughly to see if there are any hidden menus or sections that might offer additional services. Sometimes, these options a... ⇲

No response to refund requests

Fix: Document your refund request with all relevant details and follow up regularly through the app’s support channels, keeping a record of all c... ⇲

Unprofessional communication

Fix: If you receive unprofessional communication, remain calm and professional in your responses. Document any unprofessional interactions for yo... ⇲

Rentcars does not provide adequate support

Fix: Explore all available support options within the app, including FAQs, help sections, and community forums, to find answers to your questions... ⇲

Misleading cancellation policies

Fix: Always read the cancellation policy thoroughly before booking. If you find it misleading, take screenshots and document your understanding o... ⇲

Stranded customers due to booking issues

Fix: If you find yourself stranded, try to contact the rental location directly if possible, or use the app to find alternative transportation op... ⇲

No phone support available

Fix: Utilize the in-app chat or email support options as alternatives to phone support. Be clear and concise in your messages to facilitate quick... ⇲

Inability to resolve issues promptly

Fix: When facing unresolved issues, keep a detailed log of all your communications and follow up regularly to ensure your case is being addressed... ⇲
 
Payments issue

Hidden fees

Fix: Before completing your booking, review the total cost breakdown carefully. Look for any additional fees listed in the terms and conditions o... ⇲
 
UI issue

Confusing booking overview

Fix: Take your time to go through each step of the booking process carefully. If something is unclear, take notes or screenshots to help clarify... ⇲
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 what users are saying
Good experience
91.1%

Bad experience
6.5%

Neutral
2.4%

~ from our NLP analysis of 740 combined software ratings.

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 Private Data Rentcars collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content