fix problems on Payentry [iphone]

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—— Run into issues on Payentry? Get help pending when official support gets back to you!

Payentry
Info:
company: MPAY Inc.
: https://www.payentry.com/contact/
: www.payentry.com
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Settings issue

Limited functionality for exempt employees

Fix: 1. Review the app's user guide or help section to understand the specific features available for exempt employees. 2. If certain functional... ⇲

Cannot change direct deposit information

Fix: 1. Check if there is an option within the app to update your direct deposit information. This is often found under 'Payment Information' or... ⇲

Inability to schedule vacation or sick days

Fix: 1. Check if there is a 'Time Off' or 'Leave Request' section in the app where you can submit requests. 2. If this feature is not available,... ⇲

No option to print pay stubs

Fix: 1. Check if there is an option to download pay stubs as PDF files, which you can then print from your device. 2. If this option is not avai... ⇲
 
Permissions issue

No ability to approve time cards

Fix: 1. Check if your user role has the necessary permissions to approve time cards. This can usually be found in the app settings or user profil... ⇲
 
Account issue

Lack of access to pay stubs and tax forms

Fix: 1. Navigate to the 'Documents' or 'Pay Information' section of the app to see if pay stubs and tax forms are stored there. 2. If you cannot... ⇲

Limited visibility of year-to-date information

Fix: 1. Navigate to the 'Reports' or 'Year-to-Date' section of the app to see if this information is available there. 2. If you cannot find it,... ⇲

Inconsistent access to employee information

Fix: 1. Ensure you are logged in with the correct credentials and that your account has the necessary permissions to access employee information.... ⇲
 
Compatibility issue

Poor mobile optimization

Fix: 1. Ensure your app is updated to the latest version, as updates often include performance improvements. 2. Clear the app's cache by deletin... ⇲
 
UI issue

Layout is outdated and not user-friendly

Fix: 1. Familiarize yourself with the app's layout by exploring all sections. Sometimes, features are not immediately obvious. 2. Check for any... ⇲
 
Security issue

Self unlock process is ineffective

Fix: 1. Ensure you are following the correct steps for the self-unlock process. Double-check any instructions provided in the app or on the websi... ⇲

Payentry does not remember devices

Fix: 1. Ensure that you are logged into the app with the same credentials each time. 2. Check your device settings to ensure that the app has pe... ⇲
 
Network issue

Website is often down or slow

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data if necessary. 2. Clear your browser cache... ⇲
 
Glitches issue

Glitchy performance with frequent errors

Fix: 1. Clear the app's cache by deleting and reinstalling it to improve performance. 2. Ensure your iPhone is updated to the latest version of... ⇲
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 what users are saying
Bad experience
52.7%

Good experience
41.9%

Neutral
5.5%

~ from our NLP analysis of 528 combined software ratings.

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 Private Data Payentry collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Sensitive Info
    • Diagnostics