fix problems on Wag! [iphone]

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Wag! - Dog Walkers & Sitters
Info:
company: Wag Labs, Inc.
: http://wagwalking.com
: wagwalking.com
Chat with our AI-based Wag! Support
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Bugs issue

Inconsistent walker availability

Fix: 1. Plan Ahead: Schedule walks in advance to ensure availability. Check the app regularly for updates on walker availability in your area. 2... ⇲

Scheduling issues with recurring walks

Fix: 1. Double-Check Settings: Go to the scheduling section in the app and ensure that your recurring walk settings are correctly configured. 2.... ⇲

Inaccurate GPS tracking

Fix: 1. Check Location Settings: Ensure that location services are enabled for the Wag! app. Go to Settings > Privacy > Location Services and mak... ⇲

Problems with walker ratings and reviews

Fix: 1. Review Your Ratings: After each walk, ensure you are rating your walker based on your experience. This helps maintain accurate ratings.... ⇲

Inconsistent quality of service

Fix: 1. Choose Walkers Wisely: Review walker profiles and ratings carefully before booking. Opt for those with consistently high ratings. 2. Pro... ⇲
 
Support issue

Slow response times from support

Fix: 1. Use the Help Center: Check the app's Help Center for common issues and solutions that may resolve your problem without needing to wait fo... ⇲

Inadequate training for walkers

Fix: 1. Provide Feedback: After a walk, provide constructive feedback regarding the walker's performance. This can help improve training and serv... ⇲
 
Customization issue

Limited options for changing walk radius

Fix: 1. Adjust Settings: In the app, go to your profile settings and look for options related to walk radius. Adjust it to your preferred distanc... ⇲

Limited options for pet care beyond walking

Fix: 1. Explore Other Services: Check the app for any additional services offered, such as pet sitting or boarding, and consider using those opti... ⇲
 
UI issue

Confusing app navigation

Fix: 1. Explore Tutorials: Check if the app offers any tutorials or guides on how to navigate its features. This can help familiarize you with th... ⇲
 
Account issue

Lack of accountability for walkers

Fix: 1. Use Ratings: After each walk, provide feedback and ratings for your walker. This helps improve accountability and service quality. 2. Re... ⇲
 
Notifications issue

Poor communication regarding cancellations

Fix: 1. Check Notifications: Ensure that notifications are enabled for the Wag! app. Go to Settings > Notifications and enable alerts for the app... ⇲
 
Network issue

Technical difficulties during peak times

Fix: 1. Try Off-Peak Hours: If possible, schedule walks during non-peak hours to avoid technical difficulties. 2. Clear App Cache: Regularly cle... ⇲
 
Payments issue

Issues with payment processing

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to your account settings in the app to verify... ⇲
 
Updates issue

Difficulty in updating scheduled walks

Fix: 1. Access Scheduled Walks: Go to the 'Scheduled Walks' section in the app and select the walk you want to update. Look for an 'Edit' option.... ⇲

Lack of timely updates during services

Fix: 1. Enable Notifications: Ensure that notifications are enabled for the Wag! app to receive real-time updates during services. 2. Check App... ⇲
 
Messages issue

Inability to reach walkers directly

Fix: 1. Use In-App Messaging: Utilize the in-app messaging feature to communicate with your walker directly. This is often the best way to reach... ⇲
 
Security issue

Insufficient background checks for walkers

Fix: 1. Review Walker Profiles: Before booking, carefully review walker profiles and ratings. Choose walkers with higher ratings and positive rev... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
5.3%

Neutral
1.0%

~ from our NLP analysis of 57,185 combined software ratings.

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 Private Data Wag! collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics