fix problems on Sphero Edu [iphone]

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—— Run into issues on Sphero Edu? Get help pending when official support gets back to you!

Sphero Edu
Info:
company: Sphero, Inc.
: https://support.sphero.com/articles/edu-72285
: edu.sphero.com
Chat with our AI-based Sphero Edu Support
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Compatibility issue

Limited features for older droids

Fix: Check for firmware updates for your droid. Connect your droid to the Sphero Edu app and look for any available updates in the settings. Upda... ⇲

Limited range for RVR+

Fix: Ensure that there are no physical obstructions between your device and the RVR+. This can significantly affect the connection range. OR T... ⇲

No text coding lessons for RVR+

Fix: Look for online resources or coding platforms that offer text-based coding lessons compatible with RVR+. Websites like Code.org or Scratch m... ⇲
 
Privacy issue

Inability to block users

Fix: While the app may not have a blocking feature, you can manage your privacy settings. Go to your profile settings and adjust who can see your... ⇲
 
Customization issue

No option to add custom sounds

Fix: Use a third-party audio editing app to create sounds and save them to your device. Then, use the Sphero Edu app's existing sound features to... ⇲

Lack of advanced controls for droids

Fix: Explore the app's settings to see if there are any hidden advanced features that can be enabled. Sometimes, advanced options are not immedia... ⇲

No option to change free drive format for Ollie

Fix: Experiment with the existing drive formats available in the app to see if they can be adapted for your needs. Sometimes, creative use of ava... ⇲
 
Support issue

No guide for block functions

Fix: Access the Sphero Edu website or community forums for user-generated guides and tutorials on block functions. Many users share their experie... ⇲

Poor customer support

Fix: Utilize online resources such as FAQs, forums, and community support pages. Many common issues are discussed and resolved by other users.... ⇲
 
Freezing issue

Sphero Edu freezes during connection attempts

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps, then swi... ⇲
 
Search issue

Cannot search for users within the app

Fix: Use social media or community forums to connect with other users. You can share usernames or project links outside the app to collaborate.... ⇲
 
Settings issue

Inability to disable driving feature

Fix: Check the app settings to see if there is an option to disable driving mode. If not, consider using the app in a mode that does not require... ⇲
 
Camera issue

No camera functionality on robots

Fix: Explore alternative ways to use the robot's sensors for navigation or interaction. While camera functionality may be absent, other sensors c... ⇲
 
Uploads issue

Cannot post or view public programs

Fix: Use social media platforms to share your programs and connect with other users. This can serve as an alternative to posting within the app.... ⇲
 
Login issue

Issues with account login

Fix: Reset your password by selecting the 'Forgot Password' option on the login screen. Follow the instructions sent to your email to reset it.... ⇲
 
Glitches issue

Glitches and bugs in the app

Fix: Regularly update the app to the latest version to ensure you have the most stable release. Check the App Store for updates. OR If you enc... ⇲
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 what users are saying
Good experience
87.6%

Bad experience
8.9%

Neutral
3.5%

~ from our NLP analysis of 1,477 combined software ratings.

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 Private Data Sphero Edu collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics