fix problems on Stonefire Grill [iphone]

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—— Run into issues on Stonefire Grill? Get help pending when official support gets back to you!

Stonefire Grill
Info:
company: Stonefire Grill
: https://www.stonefiregrill.com/contact/
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Bugs issue

Points not credited for orders

Fix: Make sure you are logged into your account before placing an order, as points are typically only credited to registered users. After placing... ⇲

Stonefire Grill does not apply rewards

Fix: Before finalizing your order, ensure that you have selected the option to apply rewards. This is usually found in the checkout section. If i... ⇲

Incorrect menu items

Fix: Double-check the menu items before placing your order to ensure you are selecting the correct items. If you notice an error, try refreshing... ⇲

Order history issues

Fix: If your order history is not displaying correctly, try logging out and back into your account. This can refresh your session and may resolve... ⇲

Inconsistent order processing

Fix: If you experience delays or inconsistencies, try placing your order during off-peak hours when the restaurant may be less busy. OR Keep t... ⇲

Cross-contamination issues with food

Fix: If you have specific dietary restrictions, make sure to communicate them clearly when placing your order, either through the app or by calli... ⇲

Missing items in orders

Fix: Double-check your order summary before finalizing your purchase to ensure all items are included. If items are missing upon delivery, keep a... ⇲
 
Support issue

No customer service contact

Fix: Look for a 'Help' or 'Support' section within the app that may provide FAQs or troubleshooting tips. Sometimes, apps have a built-in chat fe... ⇲
 
Settings issue

Rewards system is unclear

Fix: Review the rewards section of the app thoroughly to understand how points are earned and redeemed. Look for any tutorial or guide that may e... ⇲
 
Account issue

Stonefire Grill does not save user information

Fix: Check your app settings to ensure that you have enabled the option to save user information. If this option is not available, it may be a li... ⇲

No visibility of points balance

Fix: Check the rewards section of the app to see if your points balance is displayed there. If not, try logging out and back in to refresh your a... ⇲

Inability to submit receipts for points

Fix: Check the app for any options to submit receipts for points. If this feature is not available, consider keeping your receipts for future ref... ⇲
 
UI issue

Difficult navigation

Fix: Familiarize yourself with the layout of the app by exploring each section. Take note of where key features are located to improve your navig... ⇲

Font size is too small

Fix: Adjust the font size on your iPhone by going to Settings > Display & Brightness > Text Size. This may help increase the readability of the a... ⇲

No landscape view for iPad

Fix: Check if the app has a setting for orientation lock. If it does, ensure that it is not locked in portrait mode. OR As a workaround, you c... ⇲

Difficult to scroll through menu

Fix: Try using your device's touch screen gestures to scroll more smoothly. If the app is lagging, consider closing other apps to free up resourc... ⇲
 
Customization issue

No option for custom notes

Fix: If the app does not allow for custom notes, consider using the comments section during checkout if available, or contact the restaurant dire... ⇲

No option to purchase BBQ sauce in bulk

Fix: Check the app for any special promotions or bulk purchase options that may not be immediately visible. Sometimes, these options are availabl... ⇲
 
Compatibility issue

Stonefire Grill not device sensitive

Fix: Check for any available updates for the app in the App Store, as updates often include improvements for device compatibility. OR If the a... ⇲
 
Payments issue

No ability to preload gift cards

Fix: Check the app for any updates or new features that may have been added regarding gift card management. Sometimes, features are added in new... ⇲

Payment processing errors

Fix: Ensure that your payment information is entered correctly in the app. Check for any restrictions on your card or account that may prevent pr... ⇲
 
Notifications issue

No confirmation emails for orders

Fix: Ensure that you have entered a valid email address in your account settings. Check your spam or junk folder for any missed emails. OR If... ⇲
 
Freezing issue

Stonefire Grill freezes or crashes

Fix: Try closing the app completely and restarting it. If the problem persists, restart your device to clear any temporary issues. OR If the a... ⇲
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 what users are saying
Good experience
91.1%

Bad experience
5.8%

Neutral
3.2%

~ from our NLP analysis of 2,537 combined software ratings.

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 Private Data Stonefire Grill collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics