fix problems on Big Bear Mountain Resort [iphone]

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—— Run into issues on Big Bear Mountain Resort? Get help pending when official support gets back to you!

Big Bear Mountain Resort
Info:
company: Alterra Mountain Company
: https://www.bigbearmountainresort.com/Contact-Us
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Login issue

Cannot log in with Big Bear account

Fix: Verify that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Camera issue

Cameras show outdated images

Fix: Refresh the camera feed by pulling down on the screen to reload the images. This can help update the view if the app is not automatically re... ⇲
 
UI issue

Link for pass holders redirects to purchase page

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve issues with incorrect redirects. OR Check if your... ⇲

Parking page does not show lot availability

Fix: Ensure that you have a stable internet connection, as the parking availability may require real-time data. Switch between Wi-Fi and cellular... ⇲

Webcam only works in portrait view

Fix: Try rotating your device to see if the webcam view adjusts accordingly. Some apps may have orientation lock issues that can be resolved by s... ⇲

Missing primary runs from open/closed list

Fix: Refresh the app by pulling down on the screen to reload the data. This can help update the list of runs based on current conditions. OR C... ⇲

Micro camera view is too small

Fix: Check if there are settings within the app that allow you to adjust the camera view size. If available, increase the size for better visibil... ⇲

Cart cuts off item definitions

Fix: Try rotating your device to landscape mode to see if the item definitions display correctly. Some apps may have layout issues in portrait mo... ⇲

Basic information like operating hours is missing

Fix: Check the app settings or help section to see if there is an option to display operating hours. Sometimes, this information can be toggled o... ⇲

Live cameras are not user-friendly

Fix: Check for any settings within the app that may allow you to customize the camera view or interface. Adjust these settings for a better user... ⇲
 
Bookings issue

Cannot make reservations in the app

Fix: Check if you have the latest version of the app installed. If not, update it through the App Store. Sometimes, reservation features are impr... ⇲
 
Updates issue

Weather and lift info is often not updated

Fix: Check your internet connection to ensure that the app can access real-time data. A weak connection may prevent updates from loading. OR M... ⇲
 
Features issue

Animated playback of tracking removed

Fix: Check the app settings to see if there is an option to enable animated playback. Sometimes features can be toggled on or off based on user p... ⇲

Tracking feature for heat map removed

Fix: Check the app's update notes in the App Store to see if this feature has been officially removed or if it is temporarily unavailable due to... ⇲
 
Notifications issue

Spam notifications overwhelm users

Fix: Go to the app settings and look for notification preferences. You can often customize which notifications you want to receive or turn off no... ⇲

Duplicate notifications received

Fix: Check the app's notification settings to see if there are options to limit or customize notifications. Adjust these settings to reduce dupli... ⇲
 
Account issue

Big Bear Mountain Resort signs users out randomly

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to user sessions. Check the App Store for any avail... ⇲

Big Bear Mountain Resort does not remember reservations

Fix: Ensure that you are logged into your account when making reservations. If you are not logged in, the app may not save your reservation detai... ⇲
 
Payments issue

Does not support Apple Pay

Fix: Check for app updates in the App Store, as support for payment methods can be added in newer versions. Update the app if necessary. OR If... ⇲
 
Audio issue

Big Bear Mountain Resort cancels music playing before launch

Fix: Check the app settings to see if there is an option to allow background music while using the app. If available, enable this option. OR I... ⇲
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 what users are saying
Good experience
94.5%

Bad experience
2.9%

Neutral
2.6%

~ from our NLP analysis of 4,609 combined software ratings.

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 Private Data Big Bear Mountain Resort collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics