fix problems on 丁香医生 [iphone]

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—— Run into issues on 丁香医生? Get help pending when official support gets back to you!

丁香医生 - 一起发现健康生活
Info:
company: 杭州丁香健康管理有限公司
: http://www.dxy.cn/pages/contact.html
: app.dxy.cn
Chat with our AI-based 丁香医生 Support
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Search issue

Some medications can't be searched

Fix: 1. Ensure that you are spelling the medication name correctly. 2. Try searching using different variations of the medication name or its gen... ⇲

Search function needs improvement

Fix: 1. Use specific keywords or phrases when searching to yield better results. 2. Check if there are any filters or categories you can apply to... ⇲
 
Account issue

Account shows no information

Fix: 1. Log out of your account and log back in to refresh your account data. 2. Check if you have completed all necessary profile information in... ⇲
 
Payments issue

Payment issues

Fix: 1. Verify that your payment method is valid and has sufficient funds. 2. Check if the app supports your payment method and that it is correc... ⇲

Payment method limitations

Fix: 1. Check the app's payment settings to see which methods are accepted and ensure you are using one of them. 2. If possible, link a different... ⇲
 
Registration issue

Limited registration options for foreign users

Fix: 1. Check if the app allows registration using an email address instead of a phone number. 2. If you have a local phone number, consider usin... ⇲
 
Ads issue

Ads in articles

Fix: 1. Check if the app has a premium version that offers an ad-free experience and consider upgrading if it fits your needs. 2. Use an ad-block... ⇲
 
Crashes issue

丁香医生 crashes on login

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Update if necessary. 2. Clear the app cache by going to Settings > General... ⇲
 
Notifications issue

SMS notifications for app promotions

Fix: 1. Check the app settings to see if there is an option to opt-out of promotional SMS notifications. 2. If you are receiving unwanted message... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.0%

Bad experience
3.3%

Neutral
0.8%

~ from our NLP analysis of 791 combined software ratings.

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 Private Data 丁香医生 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

  Cost of Subscriptions
  1. 学习币(1元): $0.99 学习币，用户沟通音频课程。
  2. 学习币（3元）: $0.99 学习币，用于购买音频课程。
  3. 一元看答案: $0.99 支付一元即可查看医生对已公开问题的咨询回复。
  4. 学习币（8元）: $0.99 学习币，用于购买音频课程。
  5. 学习币（68元）: $9.99 学习币，用于购买音频课程。
  6. 学习币（98元）: $14.99 学习币，用于购买音频课程。
  7. 学习币（88元）: $12.99 学习币，用于购买音频课程。
  8. 学习币（45元）: $5.99 学习币，用于购买音频课程。
  9. 学习币（30元）: $3.99 学习币，用于购买音频课程。
  10. 学习币（25元）: $3.99 学习币，用于购买音频课程。