fix problems on Remitly [iphone]

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—— Run into issues on Remitly? Get help pending when official support gets back to you!

Remitly: Send Money & Transfer
Info:
company: Remitly Inc
: https://www.remitly.com/help
: www.remitly.com
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Account issue

Account suspensions without clear reasons

Fix: Review the app's terms of service and user agreement to ensure compliance. Sometimes, accounts are flagged for unusual activity. If you beli... ⇲

Complicated verification processes

Fix: Ensure you have all required documents ready before starting the verification process. This may include identification, proof of address, an... ⇲
 
Payments issue

Lack of communication regarding transaction status

Fix: Regularly check the app for updates on your transactions. Enable push notifications in the app settings to receive real-time updates about y... ⇲

Difficulties in canceling transactions

Fix: To cancel a transaction, navigate to the 'Activity' or 'Transactions' section of the app, select the transaction you wish to cancel, and loo... ⇲

Limited support for certain banks

Fix: Check the app's list of supported banks before initiating a transfer. If your bank is not supported, consider using a different bank account... ⇲

Issues with refund processing times

Fix: Check the app for any updates regarding your refund status. Refunds may take several business days to process depending on the payment metho... ⇲

Unclear fee structures

Fix: Review the fee schedule available in the app or on the website. This should provide a breakdown of fees associated with different types of t... ⇲

Inability to track transactions effectively

Fix: Use the 'Activity' or 'Transactions' section of the app to view the status of your transactions. Make sure notifications are enabled for upd... ⇲

Problems with recipient bank information

Fix: Double-check the recipient's bank details before sending money. Ensure that the account number, routing number, and any other required infor... ⇲

Inconsistent exchange rates

Fix: Check the exchange rates in the app before making a transfer. Rates can fluctuate, so timing your transfer may help you get a better rate.... ⇲
 
Network issue

Inconsistent transfer speeds

Fix: Before initiating a transfer, check the estimated delivery times provided in the app. Transfers to certain countries or banks may take longe... ⇲
 
Support issue

Rude customer support representatives

Fix: Remain calm and polite during interactions with customer support. If you encounter rudeness, try to redirect the conversation to your issue... ⇲

Lack of follow-up on unresolved issues

Fix: Keep a record of your communications with customer support, including dates and details of your inquiries. This can help you follow up more... ⇲

Limited language support in customer service

Fix: If you are more comfortable in a different language, check if the app has a language setting that can be adjusted to your preference. OR... ⇲
 
UI issue

Confusing app navigation

Fix: Familiarize yourself with the app layout by exploring each section. Use the help section for guidance on how to navigate the app effectively... ⇲
 
Security issue

Inadequate response to fraud concerns

Fix: Immediately report any suspicious activity through the app's support feature. Provide as much detail as possible to expedite the investigati... ⇲
 
Bugs issue

Unreliable app performance

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Remitly, and check for updates. OR If the app cont... ⇲
 
Updates issue

Excessive documentation requirements for upgrades

Fix: Review the documentation requirements in the app carefully and gather all necessary documents before starting the upgrade process to streaml... ⇲
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 what users are saying
Good experience
97.7%

Neutral
1.4%

Bad experience
1.0%

~ from our NLP analysis of 1,843,209 combined software ratings.

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 Private Data Remitly collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data