fix problems on AktiveTrak [iphone]

—— Run into issues on AktiveTrak? Get help pending when official support gets back to you!

AktiveTrak

Info:

company: Health Enhancement Systems

: https://www.hesonline.com/contact-us/

Chat with our AI-based AktiveTrak Support

🛠️ Common AktiveTrak Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

AktiveTrak is slow to pull steps from Apple Health

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

weird assortment of activity options

Fix: 1. Review the activity options available in the app. Go to the settings or preferences section of AktiveTrak to see if you can customize or... ⇲

Customization issue

gaps in activity categories

Fix: 1. Check if there are any updates available for AktiveTrak that might include additional activity categories. 2. If gaps persist, consider... ⇲

inconsistent intensity choices for activities

Fix: 1. Review the intensity settings in the app. Go to the activity logging section and see if you can adjust the intensity levels for each acti... ⇲

stationary cycling is a separate entry

Fix: 1. If you prefer to track stationary cycling with other cycling activities, check if the app allows you to merge or categorize activities.... ⇲

Freezing issue

AktiveTrak freezes when entering new activity without saving

Fix: 1. Always save your current activity before entering a new one. Make it a habit to tap 'Save' after logging any activity. 2. If the app con... ⇲

Updates issue

AktiveTrak will not open after recent update

Fix: 1. Restart your iPhone to see if the app opens after a fresh start. 2. If it still doesn't open, try uninstalling and reinstalling the app.... ⇲

Syncing issue

steps stop automatically updating

Fix: 1. Check the permissions for AktiveTrak in your iPhone settings. Go to Settings > Privacy > Health and ensure that AktiveTrak has permission... ⇲

manual disconnect and reconnect required for syncing

Fix: 1. Go to the settings in AktiveTrak and look for the sync options. Try disconnecting and reconnecting to Apple Health from within the app se... ⇲

permissions activated but no automatic sync

Fix: 1. Double-check the permissions for AktiveTrak in your iPhone settings. Go to Settings > Privacy > Health and ensure that all necessary perm... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

75.0%

Good experience

16.7%

Neutral

8.3%

~ from our NLP analysis of 12 combined software ratings.

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Private Data AktiveTrak collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Diagnostics