fix problems on IDesign [iphone]

—— Run into issues on IDesign? Get help pending when official support gets back to you!

iDesign

Info:

company: TouchAware Limited

: http://www.touchaware.com/apps/support

: www.touchaware.com

Chat with our AI-based iDesign Support

🛠️ Common iDesign Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

constant crashes every 25-30 mins

Fix: 1. **Update the App**: Ensure that you are using the latest version of iDesign. Go to the App Store, tap on your profile icon at the top rig... ⇲

line tools create invisible white lines

Fix: 1. **Adjust Line Color**: Check the color settings for your line tools. Open the line tool settings and ensure that the color is set to a vi... ⇲

Updates issue

files deleted upon subscription update

Fix: 1. **Check iCloud Drive**: If you have iCloud Drive enabled, check if your files are stored there. Open the Files app, tap on 'Browse', and... ⇲

manual is outdated

Fix: 1. **Search Online Resources**: Look for updated tutorials or guides on the iDesign website or community forums. Many users share tips and t... ⇲

Account issue

subscription model locks out previous users

Fix: 1. **Check Subscription Status**: Go to Settings > [Your Name] > Subscriptions to check your current subscription status. If you had a previ... ⇲

no option to revert to non-subscription version

Fix: 1. **Check App Store**: Look for an older version of the app in the App Store. Sometimes, previous versions may still be available for downl... ⇲

Syncing issue

iCloud Drive implementation is awkward

Fix: 1. **Use Files App**: Instead of relying solely on iCloud Drive within iDesign, use the Files app on your iPhone to manage your documents. Y... ⇲

UI issue

dimensions cannot be attached to objects

Fix: 1. **Use Dimension Tool**: Ensure you are using the correct dimension tool provided in iDesign. Look for a specific tool or option that allo... ⇲

Freezing issue

iDesign freezes during use

Fix: 1. **Close Background Apps**: Close any unnecessary apps running in the background to free up resources. Double-click the Home button (or sw... ⇲

Compatibility issue

lack of LaTeX support

Fix: 1. **Use Alternative Apps**: If LaTeX support is crucial for your work, consider using alternative apps that support LaTeX, such as Overleaf... ⇲

no multitasking support on iPad Pro

Fix: 1. **Use Split View**: If the app does not support multitasking, try using the iPad's Split View feature to run iDesign alongside another ap... ⇲

Features issue

limited functionality in free viewer

Fix: 1. **Upgrade to Full Version**: If you find the free viewer too limiting, consider upgrading to the full version to access all features. Eva... ⇲

Customization issue

inability to change measurement units

Fix: 1. **Check Settings**: Go to the app settings and look for an option to change measurement units. Some apps allow you to switch between metr... ⇲

Support issue

poor customer support response

Fix: 1. **Utilize Online Resources**: Instead of waiting for customer support, utilize online forums, FAQs, and community resources where other u... ⇲

lack of detailed tutorials for advanced features

Fix: 1. **Search Online**: Look for user-generated tutorials on platforms like YouTube or design blogs. Many users create detailed guides that co... ⇲