fix problems on Digicel International [iphone]

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—— Run into issues on Digicel International? Get help pending when official support gets back to you!

Digicel International
Info:
company: Digicel Group Limited
: https://topup.digicelgroup.com/support/
: topup.digicelgroup.com
Chat with our AI-based Digicel International Support
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Account issue

Inability to reset password

Fix: 1. On the login screen, tap on 'Forgot Password?' and follow the prompts to reset your password via email. 2. Check your email inbox (and sp... ⇲
 
Bugs issue

Missing transaction history

Fix: 1. Ensure you are logged into the correct account. Sometimes users have multiple accounts. 2. Check if there are any filters applied in the... ⇲

Coupon codes not working

Fix: 1. Ensure that the coupon code is entered correctly, including any uppercase or lowercase letters. 2. Check the expiration date of the coupo... ⇲

Inconsistent plan activation

Fix: 1. Ensure that you have a stable internet connection when activating your plan. 2. Log out of the app and log back in to refresh your accoun... ⇲

Digicel International erases contacts and information

Fix: 1. Regularly back up your contacts and important information to iCloud or another backup service to prevent loss. 2. Check the app's setting... ⇲
 
Payments issue

Recurring charges without consent

Fix: 1. Check your account settings within the app to see if there are any active subscriptions that you may have overlooked. 2. If you find any,... ⇲

No option to convert credit to cash

Fix: 1. Review the app's FAQ or help section to see if there are any guidelines on converting credit to cash. 2. If this feature is not available... ⇲

Savings dollars not redeemable

Fix: 1. Check the terms and conditions for redeeming savings dollars to ensure you meet all requirements. 2. Ensure that you are attempting to re... ⇲

Delayed or failed transactions

Fix: 1. Check your internet connection to ensure it is stable. 2. Log out of the app and log back in to refresh your session. OR 1. If transac... ⇲
 
Login issue

User credentials incorrect error

Fix: 1. Double-check that you are entering the correct username and password. Ensure that Caps Lock is not on. 2. If you have forgotten your pass... ⇲
 
UI issue

Difficulty navigating payment fields

Fix: 1. Take your time to familiarize yourself with the layout of the payment fields. 2. If the fields are not responding, try tapping on them ge... ⇲

Currency display issues

Fix: 1. Check your app settings to see if there is an option to select your preferred currency. 2. Ensure that your device's region settings are... ⇲

Poor user interface

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the help or FAQ section to understand how to navigate the app... ⇲
 
Syncing issue

Digicel International does not link with social media accounts

Fix: 1. Check your social media account settings to ensure that the app has permission to link. 2. Try logging out of both the app and your socia... ⇲
 
Camera issue

Barcode scanning for credit card input not available

Fix: 1. Ensure that your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and make sure the app is allowed to use th... ⇲
 
Support issue

Limited customer service response

Fix: 1. Check the app for any FAQs or help sections that may address your issue without needing to contact customer service. 2. Try reaching out... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Clear the app's cache or re... ⇲
 
Uploads issue

Inability to send top-ups

Fix: 1. Ensure you have a stable internet connection and that your payment method is valid. 2. Log out of the app and log back in to refresh your... ⇲
 
Ads issue

Lack of promotions and discounts visibility

Fix: 1. Regularly check the app's promotions section or homepage for any updates on discounts. 2. Subscribe to any newsletters or notifications w... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
3.0%

Neutral
2.9%

~ from our NLP analysis of 15,145 combined software ratings.

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 Private Data Digicel International collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics