fix problems on MyΔΕΗ [iphone]

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—— Run into issues on MyΔΕΗ? Get help pending when official support gets back to you!

myΔΕΗ
Info:
company: ΔΕΗ
: https://mydei.dei.gr/en/technicalsupport/
: www.dei.gr
Chat with our AI-based myΔΕΗ Support
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Account issue

System rejects new password without explanation

Fix: Ensure that your new password meets all the requirements set by the app (e.g., minimum length, special characters). If it still gets rejecte... ⇲

User accounts are being eliminated

Fix: If you notice your account is being eliminated, ensure you are logging in with the correct credentials. Check your email for any notificatio... ⇲

myΔΕΗ does not accept USA phone numbers

Fix: If you are trying to register with a USA phone number, ensure you are entering the correct country code (+1) before the number. If the app s... ⇲
 
Payments issue

NBG debit card payments are not accepted

Fix: Check if your NBG debit card is activated for online transactions. You can do this by contacting your bank or checking your online banking s... ⇲

Payment limit of 200€ at one time

Fix: If you need to make a payment larger than 200€, consider splitting the payment into multiple transactions. This can be done by making two or... ⇲
 
UI issue

User interface is unfriendly

Fix: Familiarize yourself with the app by exploring all its features. Sometimes, user interfaces can be confusing at first. Look for a help or tu... ⇲

Numeric keyboard does not open for input

Fix: If the numeric keyboard does not appear, try tapping on the input field again. If it still does not work, close the app completely and reope... ⇲

Login and registration tabs are reversed

Fix: If the tabs are reversed, try refreshing the app or logging out and back in. This may reset the interface to its intended layout. OR As a... ⇲

Error messages appear even with valid input

Fix: Double-check the format of the input you are providing. For example, ensure that email addresses are correctly formatted and that passwords... ⇲
 
Login issue

Users are frequently logged out

Fix: If you are being logged out frequently, check your device settings to ensure that the app is not being restricted in the background. Go to S... ⇲
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 what users are saying
Bad experience
70.0%

Good experience
30.0%

Neutral
0.0%

~ from our NLP analysis of 40 combined software ratings.

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 Private Data myΔΕΗ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics