fix problems on 99 [iphone]

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—— Run into issues on 99? Get help pending when official support gets back to you!

99 - Private drivers and Taxi
Info:
company: 99 Taxis Desenvolvimento de Softwares Ltda. - Epp
: https://99app.com/ajuda/passageiro/
: 99app.com
Chat with our AI-based 99 Support
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Support issue

difficult customer support access

Fix: Look for a 'Help' or 'Support' section within the app. Many apps have a built-in FAQ or support chat feature that can provide immediate assi... ⇲
 
Network issue

drivers too far away

Fix: Try changing your pickup location to a more central or popular area. This can sometimes help in finding drivers who are closer to you. OR... ⇲

drivers cancel rides after accepting

Fix: If this happens frequently, try to book rides during less busy times when drivers may be more available and less likely to cancel. OR Con... ⇲

drivers lost and don't follow GPS

Fix: If you notice a driver is not following the GPS, you can communicate with them through the app's messaging feature to provide directions or... ⇲

drivers go in the opposite direction

Fix: If you notice this happening, you can use the app's messaging feature to guide the driver back on track or clarify your destination. OR I... ⇲

driver not arriving at pickup location

Fix: Use the app's messaging feature to communicate with the driver and confirm your exact pickup location. Sometimes, drivers may have difficult... ⇲
 
Payments issue

cancellation fee refund denied

Fix: Review the cancellation policy in the app to ensure you are eligible for a refund. If you believe you qualify, take a screenshot of your can... ⇲

payment option issues

Fix: Check your payment method settings in the app. Ensure that your credit card or payment method is valid and has not expired. If necessary, re... ⇲

incorrect trip charges

Fix: Review your trip details in the app to ensure that all charges are accounted for. If you notice discrepancies, take screenshots of your trip... ⇲

foreign credit card not accepted

Fix: Check if the app supports international payment methods. Some apps may have restrictions on certain countries or card types. OR Consider... ⇲

debit payment option removed

Fix: Check if there are any updates available for the app. Sometimes, payment options can change with updates, and reinstalling the app may resto... ⇲

mischarged rides

Fix: Review your ride details and charges in the app. If you find discrepancies, take screenshots for your records and prepare to dispute the cha... ⇲
 
Registration issue

email verification issues

Fix: Check your spam or junk email folder for the verification email. Sometimes, these emails can be filtered incorrectly by your email provider.... ⇲
 
Loading issue

late meal deliveries

Fix: If your meal delivery is late, check the app for any updates on the driver's location or estimated arrival time. Sometimes, delays can be du... ⇲
 
Slow issue

high waiting times

Fix: Try to book your rides during off-peak hours when demand is lower, which can help reduce waiting times. OR If you are in a busy area, con... ⇲
 
Notifications issue

annoying promotional notifications

Fix: Go to the app settings and look for notification preferences. You can often customize which notifications you receive or turn them off entir... ⇲

inability to disable notifications

Fix: Check your iPhone's notification settings by going to 'Settings' > 'Notifications' > find the app and adjust the settings to your preference... ⇲
 
UI issue

complex app interface

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help you navigate it more easily. OR... ⇲
 
Bugs issue

inaccurate route estimation

Fix: If you notice that the route estimation is consistently inaccurate, try to provide feedback through the app to help improve the routing algo... ⇲

no repercussions for driver cancellations

Fix: While this may not be directly solvable, you can keep track of driver cancellations and report them through the app's feedback system to hig... ⇲
 
Security issue

lack of user authentication for email

Fix: If you are concerned about security, consider changing your password to something more secure and enabling two-factor authentication if avai... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
3.3%

Neutral
2.7%

~ from our NLP analysis of 16,578 combined software ratings.

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 Private Data 99 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History