fix problems on NovoEd [iphone]

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NovoEd
Info:
company: NovoEd, Inc
: https://help.novoed.com/hc/en-us/requests/new
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Network issue

Cannot move through lessons when online

Fix: Ensure you have a stable internet connection. Check your Wi-Fi or cellular data settings and try reconnecting to your network. If the issue... ⇲
 
UI issue

Defaults to all caps for comments

Fix: Check your keyboard settings. Go to Settings > General > Keyboard and ensure that 'Enable Caps Lock' is turned off. This may help prevent th... ⇲

Does not use native keyboard

Fix: Check your keyboard settings in the app. Some apps have their own keyboard settings that may override the native keyboard. Look for an optio... ⇲

Poorly organized interface

Fix: Familiarize yourself with the app's layout. Spend some time exploring the different sections and features to better understand how to naviga... ⇲
 
Audio issue

No audio for videos

Fix: Check the volume settings on your device. Make sure the volume is turned up and that the mute switch on the side of your iPhone is not enabl... ⇲
 
Loading issue

Slow video loading times

Fix: Check your internet connection speed. Use a speed test app to ensure you have adequate bandwidth. If your connection is slow, try switching... ⇲
 
Slow issue

Slow scrolling function

Fix: Close any background apps that may be consuming resources. Double-click the Home button (or swipe up from the bottom on newer devices) and s... ⇲
 
Customization issue

No autocorrect feature

Fix: Ensure autocorrect is enabled in your device settings. Go to Settings > General > Keyboard and toggle on 'Auto-Correction'. This should enab... ⇲
 
Compatibility issue

Terrible display on iPad

Fix: Adjust the display settings on your iPad. Go to Settings > Display & Brightness and try changing the resolution or display settings to see i... ⇲

Tiny graphics on iPad

Fix: Check the zoom settings on your iPad. Go to Settings > Display & Brightness > View and select 'Standard' instead of 'Zoomed' to see if it im... ⇲
 
Glitches issue

Glitchy performance

Fix: Clear the app's cache and data. Go to Settings > NovoEd and look for options to clear cache or data, which can help improve performance. O... ⇲
 
Bugs issue

Unable to complete scheduling tasks

Fix: Check your internet connection. Ensure you have a stable connection, as scheduling tasks may require online access to sync with the server.... ⇲
 
Accessibility issue

Inaccessible learning content

Fix: Check for any app updates. Sometimes, content accessibility issues are resolved in newer versions of the app, so ensure you are using the la... ⇲
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 what users are saying
Good experience
68.2%

Bad experience
31.8%

Neutral
0.0%

~ from our NLP analysis of 22 combined software ratings.

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 Private Data NovoEd collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics