fix problems on Family Trust Digital Banking [iphone]

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—— Run into issues on Family Trust Digital Banking? Get help pending when official support gets back to you!

Family Trust Digital Banking
Info:
company: Family Trust FCU
: https://www.familytrust.org/about/contact-us
: www.familytrust.org
Chat with our AI-based Family Trust Digital Banking Support
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Syncing issue

Transfers don’t automatically update account balances

Fix: 1. Manually refresh the account balance: Pull down on the account screen to refresh the data. This often forces the app to update the balanc... ⇲
 
UI issue

Widget disappears

Fix: 1. Re-add the widget: Long press on your home screen, tap the '+' icon in the top left corner, find the Family Trust widget, and add it back... ⇲

Layout of transactions is confusing

Fix: 1. Sort transactions: Look for sorting options within the transaction history to organize them by date, amount, or type, which may help clar... ⇲

Calendar for payment selection does not appear

Fix: 1. Restart the app: Close the app completely and reopen it to see if the calendar feature appears after a fresh start. OR 2. Check app pe... ⇲
 
Features issue

Card control feature is missing

Fix: 1. Check for updates: Ensure the app is updated to the latest version as features may be added in newer releases. Go to the App Store and ch... ⇲
 
Payments issue

Pending charges not processed on weekends

Fix: 1. Monitor your account: Keep track of pending charges manually over the weekend and check back on Monday for updates. OR 2. Use alerts:... ⇲
 
Login issue

Login issues

Fix: 1. Reset your password: If you’re having trouble logging in, try resetting your password through the app or website. Follow the prompts to c... ⇲

Fingerprint login is unreliable

Fix: 1. Re-register your fingerprint: Go to Settings > Touch ID & Passcode, delete the existing fingerprint, and re-add it to ensure it’s registe... ⇲

Difficult to log in on Android devices

Fix: 1. Clear app cache: Go to Settings > Apps > Family Trust Digital Banking > Storage and tap 'Clear Cache'. This can resolve login issues caus... ⇲
 
Crashes issue

Family Trust Digital Banking crashes frequently

Fix: 1. Update the app: Go to the App Store and check for any available updates for the Family Trust Digital Banking app. Updates often fix bugs... ⇲
 
Account issue

Cannot transfer funds to IRA account

Fix: 1. Check transfer options: Review the app’s transfer options to see if IRA transfers are listed. If not, you may need to use a different met... ⇲
 
Compatibility issue

Inability to use SnapDeposit with iPad

Fix: 1. Check compatibility: Ensure that your iPad is compatible with the SnapDeposit feature. Some features may only be available on iPhones.... ⇲
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 what users are saying
Good experience
97.4%

Neutral
2.0%

Bad experience
0.6%

~ from our NLP analysis of 14,981 combined software ratings.

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 Private Data Family Trust Digital Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics