fix problems on Vivitar Smart Security 2 [iphone]

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—— Run into issues on Vivitar Smart Security 2? Get help pending when official support gets back to you!

Vivitar Smart Security 2
Info:
company: Sakar International, Inc.
: http://www.vivitar.com/support
Chat with our AI-based Vivitar Smart Security 2 Support
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UI issue

Limited field of vision

Fix: 1. Adjust the camera placement. Ensure that the camera is positioned at an optimal angle to cover the desired area. 2. Check the camera sett... ⇲
 
Features issue

Lack of instant rewind feature

Fix: 1. Use the playback feature to review footage from the last few hours. This may not be instant rewind, but it allows you to access recent fo... ⇲

Inability to fast forward or jump to specific times

Fix: 1. Use the timeline slider during playback to manually fast forward. 2. Check for any updates to the app that may introduce new playback fea... ⇲
 
Notifications issue

Notifications do not work

Fix: 1. Check your notification settings in the app. Go to settings and ensure that notifications are enabled. 2. Verify that your iPhone's notif... ⇲

Frequent false motion detection alerts

Fix: 1. Adjust the motion sensitivity settings in the app. Lowering the sensitivity can help reduce false alerts. 2. Reposition the camera to avo... ⇲
 
Crashes issue

Vivitar Smart Security 2 crashes or freezes

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for Vivitar Smart Security, and update if necessary. 2... ⇲
 
Network issue

Difficulties in connecting to WiFi

Fix: 1. Ensure that you are entering the correct WiFi password. 2. Move closer to the router to improve signal strength during the connection pro... ⇲
 
Compatibility issue

Multiple apps required for different devices

Fix: 1. Check if the Vivitar app has an option to manage multiple devices within a single app interface. 2. Look for any updates or announcements... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize online resources such as FAQs or user forums for troubleshooting tips. 2. Check the Vivitar website for any user guides or troubl... ⇲
 
Video issue

Inconsistent video recording

Fix: 1. Check the storage settings in the app to ensure there is enough space for recording. 2. Review the camera settings to ensure that recordi... ⇲
 
Payments issue

Limited features without subscription

Fix: 1. Review the features available in the free version and consider if upgrading to a subscription is worth the investment for your needs. 2.... ⇲

Inability to cancel subscriptions through app

Fix: 1. Go to your iPhone settings, tap on your name at the top, then select 'Subscriptions' to manage your subscriptions. 2. Follow the prompts... ⇲
 
Storage issue

Vivitar Smart Security 2 does not save screenshots or videos

Fix: 1. Check the app settings to ensure that the option to save screenshots or videos is enabled. 2. Ensure that your device has sufficient stor... ⇲

Vivitar Smart Security 2 fails to format SD cards

Fix: 1. Ensure that the SD card is compatible with the device. Check the user manual for specifications. 2. Try formatting the SD card using a co... ⇲
 
Settings issue

Inability to set schedules when offline

Fix: 1. Set schedules while connected to WiFi, ensuring that they are saved before going offline. 2. Check if the app has an offline mode that al... ⇲
 
Bugs issue

Device reset issues

Fix: 1. Follow the manufacturer's instructions for resetting the device. Ensure you are performing the reset correctly. 2. If the device does not... ⇲
 
Slow issue

Lag time when opening app

Fix: 1. Clear the app cache and data if possible. 2. Close other background applications to free up resources. OR 3. Uninstall and reinstall t... ⇲
 
Background issue

Vivitar Smart Security 2 does not run in background

Fix: 1. Check your iPhone settings to ensure that background app refresh is enabled for the Vivitar app. Go to Settings > General > Background Ap... ⇲
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 what users are saying
Good experience
92.1%

Neutral
5.4%

Bad experience
2.5%

~ from our NLP analysis of 14,271 combined software ratings.

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 Private Data Vivitar Smart Security 2 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics