fix problems on Vocacolle [iphone]

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—— Run into issues on Vocacolle? Get help pending when official support gets back to you!

Vocacolle
Info:
company: DWANGO Co., Ltd.
: https://qa.nicovideo.jp/faq/show/18219?site_domain=nicobox
: www.nicovideo.jp
Chat with our AI-based Vocacolle Support
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Settings issue

No option to change language

Fix: Check the app settings. Navigate to the settings menu within the app to see if there is a language option available. If not, the app may not... ⇲
 
Permissions issue

Playback for content is restricted

Fix: Verify your subscription status. Ensure that your account is active and that you have the necessary permissions to access the content you ar... ⇲
 
Crashes issue

Vocacolle crashes or freezes

Fix: Restart the app. Close Vocacolle completely and reopen it to see if the issue persists. This can often resolve temporary glitches. OR Upd... ⇲
 
Downloads issue

Confusing new download process

Fix: Review the app's help section. Look for a tutorial or FAQ section within the app that explains the new download process in detail. OR Exp... ⇲

Limited downloads per time period

Fix: Plan your downloads. Prioritize which songs you want to download first and manage your downloads accordingly to stay within the limits. OR... ⇲
 
Bugs issue

Bugs in the new version

Fix: Clear the app cache. Go to your iPhone's Settings > General > iPhone Storage, find Vocacolle, and offload the app. This can help clear any c... ⇲
 
Messages issue

Error messages when accessing non-playlisted songs

Fix: Check your internet connection. Ensure that you have a stable internet connection, as this can affect access to non-playlisted songs. OR... ⇲
 
Slow issue

Slow performance and loading issues

Fix: Free up storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files to improve the overall performance of... ⇲
 
Updates issue

Inability to listen offline after update

Fix: Check offline settings. Go to the app settings and ensure that the offline listening option is enabled and that you have downloaded songs fo... ⇲
 
Customization issue

No preview for songs before deletion

Fix: Use a third-party audio player. If you want to preview songs before deleting them, consider using a different audio player app that allows y... ⇲
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 what users are saying
Good experience
79.0%

Bad experience
14.5%

Neutral
6.5%

~ from our NLP analysis of 62 combined software ratings.

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 Private Data Vocacolle collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Other Data