fix problems on OneGold [iphone]

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—— Run into issues on OneGold? Get help pending when official support gets back to you!

OneGold: Buy Gold & Silver
Info:
company: OneGold, Inc.
: https://support.onegold.com/hc/en-us/sections/360007433412-Mobile-App
: www.onegold.com
Chat with our AI-based OneGold Support
   Hello! How can I assist you?  

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Payments issue

Hidden fees during transactions

Fix: 1. Review the app's fee schedule, which is usually found in the settings or help section, to understand all potential fees before making a t... ⇲

Redemption process is complicated and lengthy

Fix: 1. Familiarize yourself with the redemption process by reviewing the app's help section or FAQs. 2. Prepare all necessary documentation and... ⇲

Storage fees are unclear

Fix: 1. Review the app's terms and conditions or fee schedule to find information about storage fees. 2. Keep a record of any fees charged to und... ⇲
 
Glitches issue

OneGold glitches during purchases

Fix: 1. Ensure that your app is updated to the latest version by checking the App Store for updates. 2. Restart your iPhone to clear any temporar... ⇲
 
Slow issue

Verification process is slow and inefficient

Fix: 1. Ensure that you have submitted all required documents and information accurately to avoid delays. 2. Check your email for any communicati... ⇲
 
Bugs issue

Inconsistent pricing information

Fix: 1. Refresh the app regularly to ensure you are viewing the most current pricing information. 2. Compare prices with other reputable sources... ⇲
 
Customization issue

Limited options for redeeming physical metals

Fix: 1. Review the app's redemption options thoroughly to understand what is available. 2. Consider alternative methods of redeeming metals, such... ⇲

No option to buy metal with metal directly

Fix: 1. Consider selling your current holdings within the app and using the proceeds to purchase new metals. 2. Keep an eye on app updates, as ne... ⇲
 
Crashes issue

OneGold crashes during account verification

Fix: 1. Ensure your iPhone's operating system is up to date, as compatibility issues can cause crashes. 2. Clear the app's cache and data by goin... ⇲
 
Account issue

Lack of transparency in account balances

Fix: 1. Regularly check the app for updates or changes in how account balances are displayed. 2. Keep a personal record of your transactions to c... ⇲

Inability to easily access redeemable value

Fix: 1. Familiarize yourself with the app's interface to locate the redeemable value section. 2. Keep a personal record of your investments to ha... ⇲
 
Syncing issue

Difficulties in tracking external precious metal transactions

Fix: 1. Use a spreadsheet or financial tracking app to log your external transactions manually. 2. Regularly update your records to maintain an a... ⇲
 
Compatibility issue

Limited inventory availability affecting purchases

Fix: 1. Regularly check the app for updates on inventory availability, as it may change frequently. 2. Set alerts for specific metals you are int... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.9%

Bad experience
3.7%

Neutral
2.3%

~ from our NLP analysis of 5,136 combined software ratings.

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 Private Data OneGold collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics