fix problems on Elsevier EBooks+ [iphone]

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—— Run into issues on Elsevier EBooks+? Get help pending when official support gets back to you!

Elsevier eBooks+
Info:
company: Elsevier Inc.
: https://service.elsevier.com/app/home/supporthub/elsevierebooksplus/
: ebooks.health.elsevier.com
Chat with our AI-based Elsevier eBooks+ Support
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UI issue

Scrolling instead of page turning

Fix: To simulate page turning, try using the 'Reading Mode' if available in the app. This mode may provide a more book-like experience. Look for... ⇲

Inability to scale or zoom in on insets

Fix: Check if the app has a 'Zoom' feature in its settings. If available, enable it to allow for better visibility of insets. You can also try us... ⇲

Wide margins on iPhone screen

Fix: Adjust the text layout settings within the app if available. Look for options like 'Text Layout' or 'Margins' in the app settings to reduce... ⇲

Titles overlaying text

Fix: Check for any updates to the app in the App Store. Developers often release updates to fix bugs like text overlay issues. Go to the App Stor... ⇲

No pinch to zoom functionality

Fix: If pinch to zoom is not working, check if the app has a dedicated zoom feature in its settings. Look for options related to zoom or text siz... ⇲

Figures placed at the end of chapters

Fix: To better access figures, check if the app has a 'Table of Contents' feature that allows you to jump directly to figures or illustrations. T... ⇲

Clunky scrolling column layout

Fix: Try adjusting the reading layout settings within the app. Look for options that allow you to change the layout from columns to a single-page... ⇲

Difficult access to sections

Fix: Utilize the 'Search' feature within the app to quickly find specific sections or keywords. This can save time when navigating through length... ⇲

Microscopic print with no zoom

Fix: Adjust the font size settings in the app if available. Look for options under 'Settings' or 'Display' to increase the font size for better r... ⇲

Poor scrolling experience on iPhone

Fix: Try adjusting the scrolling speed in the app settings if available. Some apps allow you to customize how quickly or smoothly content scrolls... ⇲

No zoom in or out functionality

Fix: Check the app settings for any zoom options. If available, enable them to allow for better control over text size and visibility. OR If t... ⇲
 
Settings issue

Narrow margins despite settings changes

Fix: Ensure that you have saved any changes made in the app settings. Sometimes, changes may not take effect until you restart the app. Close the... ⇲
 
Bugs issue

Page resets after switching apps

Fix: To prevent page resets, try to keep the app open in the background instead of switching to another app. Use the app switcher to quickly retu... ⇲
 
Accessibility issue

Unfriendly for dyslexic users

Fix: Explore the app's settings for any accessibility features that may assist dyslexic users, such as text-to-speech or background color adjustm... ⇲
 
Customization issue

Limited highlighting and annotation options

Fix: Check the app settings for any available options to enable or enhance highlighting and annotation features. Some apps allow you to customize... ⇲
 
Login issue

Login issues with app

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Audio issue

Amplified version not functioning

Fix: Check if the amplified version requires a specific setting to be enabled within the app. Look for any options related to audio or enhanced f... ⇲
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  1. Data Linked to You: The following data may be collected and linked to your identity:
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  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
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