fix problems on Porto Saúde [iphone]

—— Run into issues on Porto Saúde? Get help pending when official support gets back to you!

Porto Saúde

Info:

company: Porto Seguro

: http://www.portoseguro.com.br

: www.portoseguro.com.br

Chat with our AI-based Porto Saúde Support

🛠️ Common Porto Saúde Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Email field requires trailing space for validation

Fix: When entering your email address, make sure to add a space at the end of the email. This can be done by tapping the space bar after typing y... ⇲

Documents only accept images, no PDF or links

Fix: To work around the limitation of document uploads, convert your PDF files to image format (JPEG or PNG) using an online converter or an app... ⇲

Settings issue

Last CNPJ/CPF not saved for convenience

Fix: Manually enter your CNPJ/CPF each time you need it, and consider keeping it in a secure notes app for easy access. This way, you can quickly... ⇲

UI issue

Card displays only vertically with small text

Fix: To improve readability, try zooming in on the card by using the pinch gesture on your iPhone screen. This may help you see the text more cle... ⇲

Calendar events overlap in the same category

Fix: To manage overlapping events, try adjusting the time slots of your calendar entries to avoid conflicts. You can do this by editing the event... ⇲

Compatibility issue

Expand function does not work on iOS

Fix: Check for any available updates for the Porto Saúde app in the App Store. Sometimes, bugs are fixed in newer versions, so keeping the app up... ⇲

Bugs issue

Unexpected error when attempting reimbursement

Fix: Ensure that all required fields are filled out correctly before submitting your reimbursement request. Double-check for any missing informat... ⇲

Login difficulties and bugs present

Fix: If you are having trouble logging in, ensure that you are entering the correct username and password. If you have forgotten your password, u... ⇲

Crashes issue

Porto Saúde crashes when listing hospitals

Fix: Try clearing the app's cache by going to your iPhone's Settings > General > iPhone Storage, then find Porto Saúde and select 'Offload App'.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

50.0%

Good experience

42.9%

Neutral

7.1%

~ from our NLP analysis of 14 combined software ratings.

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Private Data Porto Saúde collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics