fix problems on [iphone]

—— Run into issues on ? Get help pending when official support gets back to you!

Mobile Authenticator ES.

Info:

company: OneSpan International GmbH

: https://www.onespan.com

Chat with our AI-based Support

🛠️ Common Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

crashes on launch

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

Blank screen upon opening

Fix: 1. Force close the app: As mentioned above, double-click the Home button (or swipe up) and swipe up on the app to close it. Reopen the app t... ⇲

Compatibility issue

No Apple Watch support

Fix: 1. Use your iPhone for authentication: While waiting for potential updates, continue using the app on your iPhone for generating codes. 2. E... ⇲

Inconsistent performance with iOS versions

Fix: 1. Ensure compatibility: Check the app's compatibility with your current iOS version in the App Store description. If it's not compatible, c... ⇲

Unusable with certain iPhone models

Fix: 1. Check compatibility: Verify if your iPhone model is supported by the app in the App Store description. If not, consider using an alternat... ⇲

Account issue

Limited to one token per account

Fix: 1. Use a different authenticator app: If you need multiple tokens for the same account, consider switching to an app like Authy, which allow... ⇲

Requires multiple devices for multiple accounts

Fix: 1. Use a multi-account authenticator: Consider switching to an app like Authy, which allows you to manage multiple accounts on one device wi... ⇲

Slow issue

Slow to generate new codes

Fix: 1. Check your device's performance: Ensure your iPhone is not overloaded with apps running in the background. Close unnecessary apps to free... ⇲

Settings issue

No upfront instructions for use

Fix: 1. Look for online resources: Search for user guides or tutorials on the app's official website or YouTube for visual instructions on how to... ⇲

UI issue

Poor UX design

Fix: 1. Provide feedback: While you cannot contact developers, you can share your experience with other users in forums or communities to find wo... ⇲

Screen issue

takes over screen unexpectedly

Fix: 1. Check for background app refresh: Go to Settings > General > Background App Refresh and disable it for the Mobile Authenticator app to pr... ⇲

Bugs issue

Loses QR Code requiring reinstall

Fix: 1. Save QR codes: Take screenshots of your QR codes or write them down in a secure location before reinstalling the app. This way, you can e... ⇲

doesn't work half the time

Fix: 1. Ensure stable internet connection: Check your Wi-Fi or cellular data connection, as a weak connection can affect app performance. Switch... ⇲

Updates issue

Update removed button to generate new code

Fix: 1. Check app settings: Sometimes, the button may be hidden in the settings or under a different menu. Explore the app thoroughly to locate i... ⇲