fix problems on YOUKU-Drama, Film, Show, Anime [iphone]

—— Run into issues on YOUKU-Drama, Film, Show, Anime? Get help pending when official support gets back to you!

YOUKU-Drama, Film, Show, Anime

Info:

company: Jet Brilliant Inc.

: http://www.youkuplay.com

: www.youkuplay.com

Chat with our AI-based YOUKU-Drama, Film, Show, Anime Support

🛠️ Common YOUKU-Drama, Film, Show, Anime Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

YOUKU-Drama, Film, Show, Anime needs user-friendly resume feature

Fix: To create a more user-friendly resume feature, you can manually keep track of your last watched episode by noting it down or using a note-ta... ⇲

Subtitles difficult to read

Fix: Go to the app settings and look for subtitle options. Adjust the font size and color if available. Some apps allow you to change the backgro... ⇲

Customization issue

Lacks favorites feature

Fix: As a workaround, create a list of your favorite shows in a note-taking app or use a bookmarks feature in your browser if you access the cont... ⇲

Video issue

Videos lag and skip

Fix: Ensure that your internet connection is stable. Try switching to a wired connection if possible, or move closer to your Wi-Fi router. You ca... ⇲

Subtitles not displaying

Fix: Check the app settings to ensure that subtitles are enabled. Sometimes, they can be turned off by default or due to a previous setting chang... ⇲

Payments issue

Monthly subscription not available in app

Fix: Check the app's website or your device's app store for subscription options. Sometimes, subscriptions can only be purchased through the webs... ⇲

Payment issues with VIP access

Fix: Verify that your payment method is valid and has sufficient funds. Check for any restrictions on your card or payment method that may preven... ⇲

Account issue

Confusing account switching

Fix: Log out of all accounts and log back into the one you want to use. This can help clear any confusion about which account is currently active... ⇲

Limited content without VIP

Fix: Explore the free content available in the app and create a list of shows you enjoy. This can help you maximize your viewing experience witho... ⇲

Account recovery issues

Fix: Use the 'Forgot Password' feature in the app to reset your password. Make sure to check your email for the reset link. OR If you have acc... ⇲

Locked out of previous account

Fix: Use the 'Forgot Password' feature to attempt to regain access to your previous account. Make sure to check the email associated with that ac... ⇲

Screen issue

Screen mirroring lags

Fix: Ensure that both your iPhone and the device you are mirroring to are on the same Wi-Fi network. This can significantly reduce lag during scr... ⇲

UI issue

Navigation not user-friendly

Fix: Familiarize yourself with the app layout by exploring all menus and options. Take notes on where your favorite features are located for easi... ⇲

No full-screen option on iPad

Fix: Try rotating your iPad to landscape mode, as some apps automatically switch to full-screen when the device is turned sideways. OR Check t... ⇲

Inconsistent subtitle formatting

Fix: If the app allows, adjust the subtitle settings to see if you can standardize the formatting. Look for options to change font style, size, o... ⇲

Captions cut off on TV

Fix: Check the TV settings to ensure that the aspect ratio is set correctly. Sometimes, adjusting the display settings can resolve caption issues... ⇲

Aspect ratio issues on iPad

Fix: Check the app settings for any display options that allow you to adjust the aspect ratio. Some apps have settings to optimize video playback... ⇲

Compatibility issue

YOUKU-Drama, Film, Show, Anime blank on Apple TV

Fix: Try restarting your Apple TV and the app. If the issue persists, uninstall and reinstall the app to see if that resolves the blank screen pr... ⇲

Casting option not available

Fix: Ensure that your casting device (like Chromecast or Apple TV) is connected to the same Wi-Fi network as your iPhone. This is crucial for cas... ⇲

Audio issue

Audio and video sync problems

Fix: Try pausing the video for a few seconds and then playing it again. This can sometimes help realign the audio and video. OR If the problem... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

65.9%

Good experience

25.1%

Neutral

9.0%

~ from our NLP analysis of 279 combined software ratings.

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Private Data YOUKU-Drama, Film, Show, Anime collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Search History
- Browsing History
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics

Cost of Subscriptions

Monthly Subscription: $5.99 Enjoy monthly VIP benefits.
special package: $2.99 special package
Quarterly Subscription: $17.49 Enjoy quarterly VIP benefits.
Annual Subscription: $56.99 Enjoy annual VIP benefit.
special package: $0.99 special package
special package: $1.99 special package
special package: $5.99 special package
special package: $48.99 special package
special package: $34.99 special package
special package: $3.99 special package