fix problems on Hotels.com [iphone]

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—— Run into issues on Hotels.com? Get help pending when official support gets back to you!

Hotels.com: Travel Booking
Info:
company: Hotels.com
: https://service.hotels.com/en-us/
Chat with our AI-based Hotels.com Support
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Account issue

Unable to change password

Fix: 1. Use the 'Forgot Password' feature: On the login screen, tap 'Forgot Password?' and follow the prompts to reset your password via email. M... ⇲

Inability to access rewards or stamps

Fix: 1. Ensure you are logged into your account: Double-check that you are logged into the correct account associated with your rewards. Log out... ⇲
 
Login issue

Hotels.com logs out unexpectedly

Fix: 1. Check for app updates: Go to the App Store and ensure you have the latest version of Hotels.com, as updates often fix bugs that cause une... ⇲
 
Support issue

Inconsistent customer service

Fix: 1. Use the in-app chat feature: If available, use the chat option within the app for quicker responses. This can sometimes yield better resu... ⇲

Lack of housekeeping services

Fix: 1. Check hotel policies: Review the hotel’s policies regarding housekeeping services, as some may have limited services due to health guidel... ⇲

Unresponsive virtual agent

Fix: 1. Try rephrasing your question: If the virtual agent is not responding, try asking your question in a different way or using simpler langua... ⇲
 
Settings issue

Difficulties with booking adjustments

Fix: 1. Review the booking policy: Check the terms and conditions related to your booking for specific guidelines on adjustments. This can help y... ⇲
 
Search issue

Missing hotel contact information

Fix: 1. Check the hotel’s website: If the app does not provide contact information, visit the hotel’s official website for their phone number and... ⇲
 
UI issue

Confusing booking confirmation

Fix: 1. Review the confirmation email: After booking, check your email for a detailed confirmation. This often contains clearer information than... ⇲

Poor app navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where key features are located. This can help impro... ⇲
 
Payments issue

Issues with payment processing

Fix: 1. Check your payment method: Ensure that your credit/debit card information is entered correctly and that the card is valid and has suffici... ⇲
 
Sharing issue

Inability to share links from the app

Fix: 1. Use the 'Share' feature: Look for a share icon within the app when viewing a hotel or booking. This should allow you to share links via s... ⇲
 
Network issue

Frequent disconnections during customer support calls

Fix: 1. Use a stable internet connection: Ensure you are in an area with a strong Wi-Fi or cellular signal before making the call to reduce the c... ⇲
 
Bugs issue

Inaccurate reservation details

Fix: 1. Double-check your booking: Review your reservation details in the app and compare them with your confirmation email to identify discrepan... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close background apps: Double-click the Home button (or swipe up from the bottom) and close any unnecessary apps running in the backgroun... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Update the app: Go to the App Store and check for updates for Hotels.com. Installing the latest version can fix bugs that cause crashes.... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.1%

Neutral
1.9%

~ from our NLP analysis of 2,014,235 combined software ratings.

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 Private Data Hotels.com collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • User Content
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics