fix problems on Bank Of America [iphone]

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Bank of America Mobile Banking
Info:
company: Bank of America
: https://www.bankofamerica.com/help/overview/
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Notifications issue

Inconsistent alert notifications

Fix: 1. Check notification settings: Go to your iPhone Settings > Notifications > Bank of America. Ensure that notifications are enabled and set... ⇲
 
Payments issue

Recurring charges not stopping

Fix: 1. Review your account settings: Log into the app and check your recurring payments under the 'Payments' or 'Transactions' section. Ensure t... ⇲

Problems with bill pay workflow

Fix: 1. Double-check bill pay settings: Ensure that your payment methods and biller information are correctly entered in the app. Go to the 'Bill... ⇲

Inability to set up auto pay for full balance

Fix: 1. Check payment settings: Go to the 'Auto Pay' section in the app and ensure you have selected the option for full balance payments, if ava... ⇲

Inability to easily transfer money out

Fix: 1. Check transfer limits: Review your account settings to ensure you are aware of any transfer limits that may be affecting your ability to... ⇲
 
Security issue

Issues with Touch ID and Face ID

Fix: 1. Re-enable Touch ID/Face ID: Go to the app settings and disable Touch ID/Face ID, then re-enable it. This can refresh the settings and res... ⇲

Unauthorized charges on accounts

Fix: 1. Review transaction history: Regularly check your transaction history in the app to identify unauthorized charges. Report any discrepancie... ⇲

Difficulty in resolving fraudulent charges

Fix: 1. Report immediately: Use the app to report fraudulent charges as soon as you notice them. This can help expedite the resolution process.... ⇲
 
Crashes issue

Bank of America crashes or is temporarily unavailable

Fix: 1. Update the app: Ensure you have the latest version of the app installed. Go to the App Store, search for Bank of America, and tap 'Update... ⇲
 
Account issue

Limited access to transaction history

Fix: 1. Use filters: In the transaction history section, use any available filters to narrow down the date range or type of transactions you want... ⇲

Complicated process for adding external accounts

Fix: 1. Follow step-by-step instructions: Refer to the app's help section for detailed instructions on adding external accounts to ensure you are... ⇲
 
Support issue

Customer service is unhelpful

Fix: 1. Use the app's help section: Check the app for FAQs or help articles that may address your issue without needing to contact customer servi... ⇲

Lack of empathy from customer service

Fix: 1. Be clear and concise: When contacting customer service, clearly explain your issue and express your needs. This can sometimes elicit a mo... ⇲

Long wait times for customer support

Fix: 1. Call during off-peak hours: Try contacting customer support during non-peak hours (early morning or late evening) to reduce wait times.... ⇲
 
UI issue

Frustrating user experience

Fix: 1. Provide feedback: Use the app's feedback feature to report specific frustrations. This can help improve future updates. OR 2. Explore... ⇲

Poor design and user interface

Fix: 1. Provide feedback: Use the app's feedback feature to share your thoughts on the design and user interface, as user feedback can influence... ⇲
 
Updates issue

Frequent app updates causing instability

Fix: 1. Disable automatic updates: Go to Settings > App Store and turn off 'App Updates' to control when you update the app, allowing you to wait... ⇲

Missing features after updates

Fix: 1. Check update notes: Review the app's update notes in the App Store to see if the missing features were removed or changed in the latest v... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
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Neutral
1.7%

~ from our NLP analysis of 4,698,518 combined software ratings.

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 Private Data Bank of America collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History